Under the direction of the Supervisor of Spares Warranty, the Warranty Analyst will: evaluate warranty claims for program applicability and correspond with the customer via written communication;; Assign charges and credits to appropriate accounts; Prepare and submit miscellaneous credits and invoices; Ensure financial data is complete and accurate on each transaction for reporting purposes; Communicate with vendors/repair agents and Account Representatives; As needed, represent DFJ Warranty during vendor/repair agent meetings; Provide feedback to the Supervisor of Spares Warranty regarding vendors/repair agents, customer service issues, and trends.
PRINCIPAL DUTIES/RESPONSIBILITIES (ESSENTIAL FUNCTIONS):
- Qualify the customer warranty claim/ service report for applicability
- Communicate with Supervisor of Spares Warranty, Field Service Representatives, Command Center personnel, Systems and Programs Engineering, Dassault Aviation, regarding complex warranty issues
- Monitor vendor warranty decisions to ensure compliance with DFJ warranty contracts. Communicate non-compliance issues to Supervisor of Spares Warranty, DSC, or Dassault vendor monitoring personnel as needed
- Identify the warranty claim/ service reports for non-repairable parts, for the purpose of obtaining replacement parts from the manufacturer
- Communicate and dispute quotes with vendor/repair agents to insure DFJ interests are met and all eligible warranty costs are recovered
- Assist the Account Representatives with the resolution of invoice disputes regarding warranty.
- Initiate invoices, credits or payments to customer based on warranty adjudication.
- Generate reports to management as assigned.
- As necessary, correspond with customers in writing, regarding warranty status.
- Follow up on request for missing and additional information for warranty claim.
- Collate and email customer correspondence regarding warranty status
- Other duties may be assigned by management in order to meet department or business objectives on an as needed basis
- Assist the Account Representative with resolution of warranty related invoice disputes.
MINIMUM REQUIRED QUALIFICATIONS:
- Bachelors degree with a technical focus (preferably aviation)
- Coursework or experience in business field (e.g., a business minor)
- Working knowledge of technical terminology, preferably in aviation industry
- Practical or school experience related to general ledger account reconciliation
- Aviation background and experience, (either work related or school)
- 2 years experience in a service organization
- 1 year experience in Warranty Administration
- Proficiency in the use of PC Windows business software, ( Microsoft Office preferred)
- Very good written and verbal communication skills, related to technical and financial issues, with both internal and external customers.
ADDITIONAL DESIRED QUALIFICATIONS:
- FAA Airframe and Power Plant Technician license or familiarity with aircraft maintenance
- Pilots license
- Ability to understand French/Spanish
WORKING CONDITIONS:
- Office and warehouse environment
- Some travel may be required. both domestic and international (valid passport)
- Use of personal computers required
- Ability to lift 50 pounds
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