Under general supervision, this position provides analysis, design and support for the implementation of short and long-term IT solutions related to the Utility’s financial, customer and Human Resources information systems. The position will work collaboratively with other business and technology groups to develop software and system functional and interface specifications. This position is responsible for making decisions affecting supported systems, changes and implementations related to support, capability feature sets and ongoing operational support for incident resolution.
Essential Functions: -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:
Effectively collaborates with business users to understand their needs and capability gaps, then strategizes and implements solutions to increase work efficiency and capabilities. Responsible for staying abreast of new technology, methodologies, and the software roadmaps for supported systems.
Provides technical leadership, guidance and subject matter expertise on the supported systems portfolio. Documents changes, decision-making processes, system requirements, and work activity.
Provides 3rd level escalation support for the Utility’s financial, customer information and Human Resources systems portfolio by analyzing and investigating escalated problems and incidents. Able to answer questions in regards to usage and provide support to users. May be required to provide on-call support - after hours / weekends as required via escalations from service desk.
Analyzes systems to identify capability gaps, problem symptoms, root cause analysis, efficiency improvements and growth strategies. Recommends and implement changes to business processes to utilize new system capabilities and features.
Works closely with the Software Engineering, and Technology Operations teams to design, develop, and maintain user interfaces, templates, data models, business intelligence capabilities and data transformations as required by changing business needs and processes.
Participates in project teams and assists with business process modelling, requirements gathering and quality assurance tasks. Coordinates system, user and acceptance testing of changes during implementation and release cycles. Performs technology reviews with team members. May participate in multiple projects at once.
Manages software vendor relationships and acts as a liaison between business users and vendor support.
Demonstrates excellent communication and ability to work with others in potentially stressful situations; works quickly and is able to analyze, deduce, and present viable solutions to technology and applications problems; able to follow projects and activities through to completion.
Demonstrated commitment to Grant PUD’s mission, vision, values, strategic plan and Vision 2021. The incumbent should be familiar with these organizational priorities and behave in a way that aligns with these expectations.
Performs related duties and responsibilities as assigned. Completes all required training. Maintains a working knowledge and comply with Grant PUD safety procedures and specific safety requirements of this position, and those in accordance with applicable provisions of the Revised Code of Washington (RCW) and Washington Administrative Code (WAC).
Understands and adheres to compliance requirements for this position that may include laws, regulations, security guidelines, Grant PUD policies & procedures.
Actively participates in all aspects of our safety program, including but not limited to:
- Following all safety policies and procedures;
- Alerting supervisors and coworkers to unsafe or hazardous working conditions;
- Reporting any safety incidents or close calls within 24 hours to your supervisor; and
- Accepting feedback from supervisors and coworkers regarding your own safety performance.