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Business Systems Analyst 

Req Number INF-18-00001  
Salary $58,073 - $81,307 Annually (DOE) *salaries are based upon 40 hours/week  
Full-Time/Part-Time Full-Time  
Location Ephrata Headquarters  
Shift Days  
Exempt/Non-Exempt Exempt  
Number of Openings 1  

Position Summary

Under general supervision, this position provides analysis, design and support for the implementation of short and long-term IT solutions related to the Utility’s financial, customer and Human Resources information systems. The position will work collaboratively with other business and technology groups to develop software and system functional and interface specifications. This position is responsible for making decisions affecting supported systems, changes and implementations related to support, capability feature sets and ongoing operational support for incident resolution.

Job Responsibilities

Essential Functions: -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:

Effectively collaborates with business users to understand their needs and capability gaps, then strategizes and implements solutions to increase work efficiency and capabilities. Responsible for staying abreast of new technology, methodologies, and the software roadmaps for supported systems.

Provides technical leadership, guidance and subject matter expertise on the supported systems portfolio. Documents changes, decision-making processes, system requirements, and work activity.

Provides 3rd level escalation support for the Utility’s financial, customer information and Human Resources systems portfolio by analyzing and investigating escalated problems and incidents. Able to answer questions in regards to usage and provide support to users. May be required to provide on-call support - after hours / weekends as required via escalations from service desk.

Analyzes systems to identify capability gaps, problem symptoms, root cause analysis, efficiency improvements and growth strategies. Recommends and implement changes to business processes to utilize new system capabilities and features.

Works closely with the Software Engineering, and Technology Operations teams to design, develop, and maintain user interfaces, templates, data models, business intelligence capabilities and data transformations as required by changing business needs and processes.

Participates in project teams and assists with business process modelling, requirements gathering and quality assurance tasks. Coordinates system, user and acceptance testing of changes during implementation and release cycles. Performs technology reviews with team members. May participate in multiple projects at once.

Manages software vendor relationships and acts as a liaison between business users and vendor support.

Demonstrates excellent communication and ability to work with others in potentially stressful situations; works quickly and is able to analyze, deduce, and present viable solutions to technology and applications problems; able to follow projects and activities through to completion.

Demonstrated commitment to Grant PUD’s mission, vision, values, strategic plan and Vision 2021. The incumbent should be familiar with these organizational priorities and behave in a way that aligns with these expectations.

Performs related duties and responsibilities as assigned. Completes all required training. Maintains a working knowledge and comply with Grant PUD safety procedures and specific safety requirements of this position, and those in accordance with applicable provisions of the Revised Code of Washington (RCW) and Washington Administrative Code (WAC).

Understands and adheres to compliance requirements for this position that may include laws, regulations, security guidelines, Grant PUD policies & procedures.

Actively participates in all aspects of our safety program, including but not limited to:

  • Following all safety policies and procedures;
  • Alerting supervisors and coworkers to unsafe or hazardous working conditions;
  • Reporting any safety incidents or close calls within 24 hours to your supervisor; and
  • Accepting feedback from supervisors and coworkers regarding your own safety performance.
Position Requirements

Job Requirements

Educational Requirements

Bachelor’s Degree in Information Systems, Business Administration, Computer Science, or other related technical degree. Three years’ experience in a computer/user application support role preferred.

Knowledge and Skills

Knowledge ofUtility’s computer environment and policies; database concepts such as Normalization, stored procedures, functions and joins; agile methodologies (KanBan, Agile, SCRUM, LEAN); business process, system and software modeling techniques (e.g. Context Diagrams, ERDs, UML); Project Management principles and terminology; Programming or Scripting languages such as C#, Python, PowerShell; ITIL Service Management concepts; Software Development Lifecycle (SDLC).

Skill in - analyzing and solving problems logically and conceptually; customer service and public interfacing; communication with peers, users and stakeholders; developing and implementing technologies both internally and externally; Team Foundation Server, Git or Other Version Control and Work Management Systems; SSRS, PowerBI or other reporting technologies; supporting large enterprise COTS systems; Vendor Management; exercising pragmatism about the tradeoffs between features, quality and timelines.

Special Requirements

A valid State driver’s license is required. Occasional travel to other District locations required.

Physical Requirements

Majority of work is performed in a standard office setting.

*applicant/incumbent should refer to the Physical Capacity Evaluation (PCE).

Position Open Until Filled

Excellent Compensation and Benefits Package

Equal Opportunity Employer

References and Background Checks are done as part of our employment process.

About the Organization Employees are our greatest assets at Grant PUD. Our dynamic team of skilled individuals define this utility. We welcome your unique experiences, skills and passion

As an equal opportunity employer, we strive for an environment of mutual respect that values diversity. We recruit, hire, train and promote all job classifications. A variety of exciting challenges and growth opportunities exist at Grant PUD. We offer training, benefits and multiple opportunities to serve the diverse needs of our regional community.

Our Mission:
To efficiently and reliably generate and deliver energy to our customers.

Our Vision:
Excellence in service and leadership
We continually ask how our performance aids in improving service quality, reliability and care for the environment in the most cost-effective manner.

Safety: We believe that employee and public safety is paramount

Innovation: We make decisions that best serve present and future generations

Service: We are committed to excellent customer service

Teamwork: We are one team with the same mission

Respect: We honor the rights and beliefs of those we work with and serve

Integrity: We hold ourselves and others accountable to professionalism in our actions and words

Heritage: We protect, preserve and perpetuate the spirit of the PUD and the Wanapum relationship  

This position is currently not accepting applications.

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