Description
The role of the Project Manager is to plan, execute, and finalize projects according to
strict deadlines and within budget. This includes acquiring resources and coordinating
the efforts of team members and third-party contractors or consultants in order to deliver
projects according to plan. The Project Manager will also define the project's objectives
and oversee quality control throughout its life cycle.
Responsibilities
Direct and manage IT Services Projects from beginning to end.
Develop full-scale project plans and associated communications documents.
Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
Liaise with project stakeholders on an ongoing basis.
Estimate the resources and participants needed to achieve project goals.
Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during project cycle.
Set and continually manage project expectations with team members and other stakeholders.
Delegate tasks and responsibilities to appropriate personnel.
Identify and resolve issues and conflicts within the project team.
Identify and manage project dependencies and critical path.
Plan and schedule project timelines and milestones using appropriate tools.
Track project milestones and deliverables.
Develop and deliver progress reports, proposals, requirements documentation, and presentations.
Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
Define project success criteria and disseminate them to involved parties throughout project life cycle.
Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.
Build, develop, and grow any business relationships vital to the success of the Project and organization.
Supervise the daily responsibilities for the assigned project team including regular meetings, directing efforts, conflict resolution, clearing roadblocks, and providing leadership to keep teams motivated and maintain project momentum.
Work with stakeholders to define and set project scope, priorities, deadlines and deliverable schedules.
Manages and monitors project timelines and budgets.
Documents and communicates project milestones, open issues, decisions and risks.
Communicates effectively in writing and verbally to various internal and external groups.
Develops reports and documentation for applications and systems.
Coordinates project deployment/implementation activities and documentation.
Contributes to problem identification and potential solutions.
Requirements:
College diploma or university degree in an IT related field or high school diploma/GED and 7 years equivalent work experience.
Project management certification preferred or 5+ years of project management experience.
Working knowledge of IT Network, Telecom and Datacenter systems and components.
Skill in organizing resources and establishing priorities.
Capable of remaining calm and using good judgment in elevating situations.
Diplomacy with employees at all levels of the organization.
Ability to multi-task and deal with many projects in various stages of negotiation, design, construction, and post-construction.
Excellent written, verbal and interpersonal communication skills.
Organized with strong attention to detail and ability to exercise judgment and discretion in maintaining confidential and sensitive information.
Experience with Connectwise is preferred.
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