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Title

Dental Patient Services Coordinator 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
About the Organization The mission of Fenway Health is to enhance the wellbeing of the lesbian, gay, bisexual, and transgender (LGBT) community and all people in our neighborhoods and beyond through access to the highest quality health care, education, research, and advocacy. Fenway Health was founded in 1971 and has grown from a less than 10 person operation in the basement of a building near the Boston Fens to one of the largest LGBT-focused organizations in the world. It consists of three main centers:

• Fenway Community Health Center, our clinical arm, which is a federally qualified health center that operates three clinic sites (Fenway:1340, Fenway:South End, and the Sidney Borum, Jr. Health Center) in the Boston area and provides over 30,000 patients with primary and specialty medical care, behavioral health care, optometry care, and dental care;

• The Fenway Institute, our research/training/education/policy development arm, which houses numerous research initiatives as well as the National LGBT Education Project, the LGBT Aging Project, the National Center for Innovation in HIV Care, and the Center for Population Research in LGBT Health; and

• AIDS Action, our HIV/AIDS service organization, which provides nonclinical services (case management, housing and legal assistance, outreach, peer support) to people living with HIV/AIDS and operates numerous programs focusing on HIV/STD prevention/testing/treatment, including the Access (drug user health program), TransCEND (transgender peer support and risk reduction program), and Youth on Fire (drop-in center for homeless and street-involved youth) programs.
 
Position Dental Patient Services Coordinator  
Full-Time/Part-Time Full-Time  
Description

Function:

Under the direction of the Dentistry Administrative Supervisor, the Patient Services Coordinator responsible for providing exemplary customer service, patient registration & documentation, appointment scheduling and patient flow, collection of daily cash and audit procedures, opening and closing the receptionist station daily, including some Saturdays (8:30am-1pm) and evenings (until 7pm) as required.

Representative Duties:

Provide excellent customer service

  • Greet each client with a smile and welcoming, professional manner
  • Answer each phone call in a cheerful and professional manner
  • Log information on calls received, where required and maintains detailed and accurate records
  • Provide clients with correct and accurate information regarding FCHC services and providers (asks for input from team colleagues if unsure of correct response to inquiries)
  • Refer unusual or difficult situations to supervisor
  • At all times maintain patient confidentiality, speak in quiet tones at the desk with colleagues and clients and behave appropriately for a highly visible position
  • Be discrete when obtaining sensitive information from clients
  • Establish and maintain effective working relationships with co-workers, supervisors and the general public
  • Perform reception duties in an efficient, professional and courteous manner

Accurately perform registration process for new and existing patients

  • Accurately register and enter new patient demographic data and insurance information in system
  • Verify existing patients' demographic data and insurance information at each visit accurately record and enter any changes received
  • Check Eligibility with insurance and calculate accurate co-pays
  • Collect co-payments and agreed fees at check in

Schedule appointments according to established procedures

  • Schedule appointments according to the patient's needs and provider availability
  • Follow established procedures

Collection of daily cash and audit procedures

  • Collect client payments and record in timely and accurate manner
  • Verify all transactions at the end of the day and report all discrepancies
  • Run daily reports in a timely manner and according to written guidelines

Meets agency participatory expectation

  • Adheres to all agency and departmental policies and procedures
  • Participates in quality assessment and improvement activities as requested
  • Adheres to the highest principles of patient and client confidentiality
  • Adheres to established safety policies, procedures and precautions; identifies potential or actual unsafe situations in the environment and takes measures to rectify the situation
  • Attends all required meetings, in-services and professional trainings Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities
  • Serves on agency committees and in professional organizations when requested

Compensation/Benefits:

We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more.

LGBTQ-identified persons, people of color, and others from historically underrepresented communities are encouraged to apply.

 
Number of Openings 4  
Position Requirements

Requirements:

  • Minimum of high school graduate or equivalent
  • Minimum of 2 years dental office experience
  • Knowledge of business procedures desired
  • Excellent computer skills, including Dentrix and Microsoft Office.
  • Willingness to work with diverse patient population
  • Previous customer service experience in healthcare setting
  • Bilingual English/Spanish a plus
 
Category Dental Administration  
Number Filled 0  
Location Dentistry - Fenway (Ansin)  
Shift -not applicable-  
Req Number DEN-18-00022  

This position is currently accepting applications.

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