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Dental Patient Accounts Representative 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
About the Organization The mission of Fenway Health is to enhance the wellbeing of the lesbian, gay, bisexual, and transgender (LGBT) community and all people in our neighborhoods and beyond through access to the highest quality health care, education, research, and advocacy. Fenway Health was founded in 1971 and has grown from a less than 10 person operation in the basement of a building near the Boston Fens to one of the largest LGBT-focused organizations in the world. It consists of three main centers:

• Fenway Community Health Center, our clinical arm, which is a federally qualified health center that operates three clinic sites (Fenway:1340, Fenway:South End, and the Sidney Borum, Jr. Health Center) in the Boston area and provides over 30,000 patients with primary and specialty medical care, behavioral health care, optometry care, and dental care;

• The Fenway Institute, our research/training/education/policy development arm, which houses numerous research initiatives as well as the National LGBT Education Project, the LGBT Aging Project, the National Center for Innovation in HIV Care, and the Center for Population Research in LGBT Health; and

• AIDS Action, our HIV/AIDS service organization, which provides nonclinical services (case management, housing and legal assistance, outreach, peer support) to people living with HIV/AIDS and operates numerous programs focusing on HIV/STD prevention/testing/treatment, including the Access (drug user health program), TransCEND (transgender peer support and risk reduction program), and Youth on Fire (drop-in center for homeless and street-involved youth) programs.
Position Dental Patient Accounts Representative  
Full-Time/Part-Time Full-Time  


Under the direction of the Dentistry Administrative Supervisor, the Patient Accounts Representative will provide all billing staff services including entering of charge data, posting of cash, check and EOB/EOP's, batching and sending claims, and other billing duties as required.

Representative Duties:

Batching and Sending Claims

  • Accurately batches and sends claim on a daily basis.
  • Resolves any rejected claim issues in a timely manner. Resolves any payment issues in a timely manner.
  • Refers all questions Dental Administrative Supervisor.

Responsible for posting of cash, check and EOBs, and/Pre-Estimate EOBs

  • Accurately enters all payments received, adjustments, write-offs, denials, rejections, pre-estimates, and EOBs on a daily basis in Dentrix,
  • Sends appeals and requests for additional information to insurance companies in a timely manner.

Aging Reports

  • Resolves outstanding balances and/or open claims based on assigned aging reports consistently on monthly basis. Efforts should show a decreased in the amounts due as the report is worked.

Assists with Front Desk Duties

  • Assists with the front desk as needed, which includes, but is not limited to, answer patient questions and scheduling appointments as needed, and checking patients in and out.

Meets agency participatory expectation

  • Adheres to all agency and departmental policies and procedures
  • Participates in quality assessment and improvement activities as requested
  • Adheres to the highest principles of patient and client confidentiality
  • Adheres to established safety policies, procedures and precautions; identifies potential or actual unsafe situations in the environment and takes measures to rectify the situation
  • Attends all required meetings, in-services and professional trainings Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities
  • Serves on agency committees and in professional organizations when requested

Performs other related job duties as required


We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more.

LGBTQ-identified persons, people of color, and others from historically underrepresented communities are encouraged to apply.

Number of Openings 1  
Position Requirements


  • Two years’ experience with Dental billing
  • Associates degree in Business or High School diploma with two years’ related experience
  • Basic PC skills in spreadsheet and word processing applications
  • Proficiency with Dentrix and Microsoft office strongly preferred
  • Additional skills in accounting or billing software desirable

Physical Requirements:

  • Ability to meet the following physical requirements with or without reasonable accommodations:
    • Sit at a computer station for extended periods of time
    • Ability to keyboard for extended periods of time
Category Dental Administration  
Number Filled 1  
Location Dentistry - Fenway (Ansin)  
Shift -not applicable-  
Req Number DEN-18-00021  

This position is currently not accepting applications.

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