BMW Rockville is looking to hire a professional, energetic and customer driven Service Advisor to join our team!
You are responsible for our guests check in & out experience, recommending services, writing repair orders, estimating final cost and communicating with our service Manager and team! This position plays a key role in maintaining our dealerships reputation and image! Our Top Service Advisors are making over $95,000.00!
Monday-Friday 7:15 am to 6:00 pm
Every 2nd Saturday: 8:00 am-4:30pm
TO APPLY: Priority 1 Jobs
- Greet guests and address guest’s questions and needs promptly and professionally
- Collaborate with technician and guest to identify required services using vehicle’s service history & supporting documentation
- Advise customers on necessary/suggested services and costs; advise of any current special promotions available
- Compute cost of replacement parts and labor
- Coordinate with the Service Manager, Shop Dispatcher or other service personnel and communicate with customers and technicians regarding repair work. Determine time of completion. Deliver or send vehicle to technician and indicate time promised for delivery.
- Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been completed as scheduled
- Meet our dealership’s standards for repair order production