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Title

Patient Services Coordinator 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
About the Organization The mission of Fenway Health is to enhance the wellbeing of the lesbian, gay, bisexual, and transgender (LGBT) community and all people in our neighborhoods and beyond through access to the highest quality health care, education, research, and advocacy. Fenway Health was founded in 1971 and has grown from a less than 10 person operation in the basement of a building near the Boston Fens to one of the largest LGBT-focused organizations in the world. It consists of three main centers:

• Fenway Community Health Center, our clinical arm, which is a federally qualified health center that operates three clinic sites (Fenway:1340, Fenway:South End, and the Sidney Borum, Jr. Health Center) in the Boston area and provides over 30,000 patients with primary and specialty medical care, behavioral health care, optometry care, and dental care;

• The Fenway Institute, our research/training/education/policy development arm, which houses numerous research initiatives as well as the National LGBT Education Project, the LGBT Aging Project, the National Center for Innovation in HIV Care, and the Center for Population Research in LGBT Health; and

• AIDS Action, our HIV/AIDS service organization, which provides nonclinical services (case management, housing and legal assistance, outreach, peer support) to people living with HIV/AIDS and operates numerous programs focusing on HIV/STD prevention/testing/treatment, including the Access (drug user health program), TransCEND (transgender peer support and risk reduction program), and Youth on Fire (drop-in center for homeless and street-involved youth) programs.
 
Position Patient Services Coordinator  
Full-Time/Part-Time Full-Time  
Description

The Patient Services Coordinator is responsible for provision of excellent customer service, patient registration and documentation, appointment scheduling, and patient flow. This is a highly visible position, with extensive patient contact, both in person and by telephone.

Typical duties include, but are not limited to: providing excellent customer service to all clients; managing client phone calls and inquires; scheduling appointments; coordinating patient registration and documentation; obtaining accurate insurance eligibility information; and performing data entry.  

 
Number of Openings 1  
Position Requirements
  • Minimum of high school graduate or GED
  • Two years office experience in healthcare preferred
  • Experience receiving and reconciling payments preferred
  • Familiarity with obtaining medical referrals and insurance authorizations desirable
  • Prior computer experience necessary
  • Bilingual English/Spanish a plus, but not required
  • Experience working in an ethnically, culturally, and racially diverse environment preferred
  • Ability to work harmoniously with diverse groups of individuals required
 
Category Customer Service  
Number Filled 0  
Location Patient Services - Ansin Building  
Shift Days  
Req Number CUS-18-00026  

This position is currently accepting applications.

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