SUPERVISORY REQUIREMENTS OF THE POSITION:
Directly supervise Assistant Service Manager and Supervisors on assigned shift; indirectly supervise the activities of Slot Service Associates.
Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training Associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining Associates; addressing complaints and resolving problems.
THE COMPANY REQUIRES EVERY ASSOCIATE TO:
Maintain a consistent and regular attendance record.
Encourage mutual respect among associates by setting positive examples.
Maintain a professional reputation in the company and community.
EDUCATION and/or EXPERIENCE:
High School Diploma or ability to pass our Basic Skills Assessment.
Four (4) years slot supervisory experience required or five (5) years of managerial experience in gaming (slots, table games, or cage) operations required.
Computer-literate with specific proficiency in Microsoft applications required.
Casino Management Certificate preferred.
Must be able to pass company pre-employment Drug and Alcohol test.
Must be able to secure license from Gaming Regulatory Authority.
Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.
Must possess excellent verbal and written communication skills.
Must be able to effectively communicate in one-on-one, small group situations, and to moderate-sized gatherings of associates, executives and/or community leaders.
Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, percentages, common fractions, and decimals, and work with mathematical concepts such as statistical inference.
Must be able to apply common sense understanding to a variety of situations, in order to collect data, analyze facts, and determine appropriate response.
While performing the duties of this job, the associate is regularly required to:
Talk and hear;
See and adjust focus to include close, distance, depth, and peripheral vision;
Stand, walk, run, sit, balance, stoop, kneel, climb, crouch, and/or crawl;
Handle objects, tools, and controls; reach with arms and hands.
Lift and/or move objects weighing up to fifty (50) pounds.
While performing the duties of this job, the associate is regularly exposed to:
A low-to-moderate noise level (offices).
A moderate-to-loud noise level (public areas).
Second-hand cigarette/cigar smoke.