Why Nutranext The Nutranext™ family of brands includes nutritional supplement industry leaders Rainbow Light®, Natural Vitality®, NeoCell®, Stop Aging Now®, Champion Performance®, True Health®, Blessed Herbs® and Sedona Labs®. With our headquarters in Sunrise, Florida, our Global Innovation Center in Santa Cruz, California, and locations in Arizona, Maryland, Southern California and Texas, Nutranext provides opportunities for career growth and personal development. At Nutranext, we are committed to investing in our employees' physical, emotional, mental and spiritual wellbeing. The symbolism is in our name and products. We provide opportunities and incentives to encourage learning; we create high quality products to enhance and promote a healthy life style and ongoing wellness; we offer excellent employee benefits to ensure that our employees take pride in where they work; we offer a well-equipped gym and other facilities that encourage employees to move physically and stay fit; we design working environments that are safe, comfortable, and appealing to work in; and lastly, we are built on a culture that encourages healthy communities, sustainability and environmental longevity. Come join our brands and grow with us! Our Team: As a member of the Inbound Customer Care team, the Inbound Customer Care Representative II answers incoming customer service and sales calls, informs callers of ordering options and processes sells. This position also resolves customer service needs and issues, sets and achieves personal monthly sales goals and performance goals and provides exceptional customer service to every customer at all times. What you will be doing: Essential Functions: - Communicate effectively and work closely with customers to ensure that 100% customer satisfaction is reached
- Provide customers with product and pricing information, sell and upsell products, and accurately place customer orders into the computer system according to specifications
- Calculate and analyze figures such as discounts, interest, commissions, percentages, and shipping
- Keep open communication with the manager by relaying open and pending issues
- Use professional communication skills and respond to customers in a timely manner
- Answer a large volume of incoming calls daily
- Promptly respond to voicemails, emails and postal mail correspondence
- Data entry including mail orders and other correspondence
- Document all customer correspondence
- Provide accurate sales tracking and forms for customer service functions
- Research issues including misapplied payments, billing and customer issues
- Read, analyze, and interpret general and technical procedures within the call center
- Participate in contests, teambuilding exercises and other collaborative efforts in support of department objectives
- Consistently logs customer call notes in a variety of order systems
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What you bring to the team: Required Education and Experience: - High school diploma or equivalent
- Two years’ customer service experience
- One year of related sales experience
- Intermediate computer skills not limited to Outlook, Word, Excel and internet browsers
Preferred Experience: Preferred Education and Experience: - Call center experience
- Bilingual in Spanish
Contact Information: For more information please visit our career page at www.nutranext.net Nutranext, formerly Nature’s Products Inc., is an Equal Opportunity Employer We are proud to share that we have been the recipient of the following awards for Wellness: - Healthiest Employer of South Florida Nominee 2014 (Med Company)
- Healthiest Employer of South Florida Winner 2015 (Med Company)
- Healthiest Employer of South Florida Winner 2016 (Med Company)
- Healthiest Employer of Bay Area Winner 2016 (Small Company)
- Healthiest Employer of The Valley in Arizona (Small Company)
- American Heart Association Gold Fit Friendly Award 2015
- American Heart Association Platinum Fit Friendly 2016
- American Heart Association Innovative Work Place 2016
- Worksite Wellness Award 2015 for Miami Dade Consortium (Med Company)
- Worksite Wellness Award 2017 for Miami Dade Consortium (Med Company)
- Best Health & Wellness Program 2017 - Excellence in HR Awards (Miami Chamber of Commerce
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