Share Email Opening Title Client Support Manager  EOE Statement Ascentis is proud to be an Equal Opportunity Employer.   Description The Ascentis Client Support team delivers best-in-class service to Ascentis’ new and existing clients, supporting HR/Payroll leaders from some of the US’s top SMB and enterprise businesses. As a leader of the client support intake and resolution team, the Client Support Manager works in partnership with the Client Support Analysts to deliver consistent, efficient and positive experiences for our clients. Centered around our cultural norms, our goal is to exceed our clients’ – and our own – expectations by providing unsurpassed support in the human capital management industry. Ascentis is growing quickly, and we need smart, dedicated people to help us redefine our approach to serving our clients. Cultural Norms: What does a day in the life look like? Train and mentor team members, identify development needs across the team, ensuring all client support representatives have the foundation for success in terms of responsiveness, professional communication and complete resolution of issues. Deliver to the quality metrics and performance standards on which you and each member of your team will be evaluated and measure your team’s performance against those quality standards. Manage escalations, marshaling needed resources from across the Company and provide direction to team members for resolution. Set and meet deadlines for your projects; communicating updates and outcomes as needed. Contribute to team success in the form of tools, templates and other means of improving our quality and productivity. Collaborate and partner with other departments to establish best practices and ensure the best possible client outcomes. Identify areas of improvement that need attention and contribute solutions.   Position Requirements What are we looking for in a candidate? 2+ years of proven experience leading customer support teams Bachelor’s degree strongly preferred SaaS or industry experience preferred Excellent written communication, verbal communication, active listening and presentation skills Strong organizational, analytical, priority setting and time management skills Multi-tasker who can work on many projects at a time Self-starter and ability to think “outside the box” Thrive under pressure in a fast-paced, ever changing environment Project a positive, diplomatic and professional attitude   Location Minneapolis   About the Organization The Ascentis mission is to create innovative products that are easy to use for the often under-served mid-market that cover the full Human Capital Management (HCM) suite. This full suite approach combined with an amazing team equals success! We at Ascentis firmly believe that a product is only as good as the people behind it. Whether it's platform development, technology maintenance, client support, product management, sales or operations, all of our employees see the direct impact of their work. As a leader and one of the fastest growing 'Software as a Service' (SaaS) companies in the Human Capital Management space, Ascentis focuses on hiring talented and motivated people from diverse backgrounds. If you want to channel your ambition and drive for success, you belong with Ascentis! Ascentis has grown tremendously over the last 3 years. Recently, we announced a majority recapitalization by global growth equity investor Summit Partners. Summit invests across growth sectors of the global economy and has invested in more than 440 companies in technology, healthcare, life sciences and other growth industries. These companies have completed more than 140 public equity offerings. So, needless to say, we are all extremely excited with where we are headed!   This position is currently not accepting applications. To search for an open position, please go to http://Ascentis.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles -- None found -- Follow us See who works here:

 

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