Share Email Opening Title Assistant Branch Manager (Danbury/Plumtrees)  About the Organization We are people serving people. Established in 1849, Savings Bank of Danbury is a full-service community bank rooted in history and positioned for the future. We provide a full array of deposit, savings, and lending services for individuals and businesses. Through modern banking technology, our customers can access to their accounts and manage their money anytime, on the go. We are committed to employing highly-motivated people who value customer care, professionalism, and team success.   EOE Statement Savings Bank of Danbury is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.   Position Assistant Branch Manager I   Full-Time/Part-Time Full-Time   Description Reports To: Branch Manager Direct Reports: 1 Teller Manager or Customer Service Associate 1 to 5 CSRs/Tellers (determined by office needs) FLSA Status: Exempt The Assistant Branch Manager is responsible for assisting the Branch Manager with successfully leading their branch including its daily operations, service quality, sales and financial performance. Key responsibilities include, team leadership, meeting branch performance goals, managing all aspects of branch operations, maintaining a high level of service quality, producing accurate branch reporting, branch compliance, branch security, assisting with sales/marketing activities and maintaining branch condition. PRIMARY DUTIES Establish and carry-out daily operations procedures to ensure branch operates in accordance with bank policies and procedures: Assist the Teller Manager in organizing the daily activities of the teller line to ensure adequate coverage and efficient operations. Provides direction and assistance to staff and participates in periodic performance reviews. Provide pleasant and professional atmosphere for customers to do their banking. Opens and cross-sells bank products to new and existing customers using a ' needs based' selling approach. Assists customers in general banking questions and day-to-day problems in a timely, pleasant and accurate way. Troubleshoots and resolves customer problems and complaints. Provides sales support to branch manager utilizing sales coaching techniques to ensure established branch goals are attained. Is aware of and complies with CRA guidelines and policies and the bank's non-discrimination policy. Responsible for keeping branch marketing materials up to date and achieve a satisfactory marketing audit. Processes mortgage applications through MortgageBot if it meets the appropriate criteria. SECONDARY DUTIES Maintain a professional attitude and level of expertise by attending weekly team meetings, monthly operations meetings and ongoing training sessions. Maintain open lines of communication with branch staff to ensure internal policies and product changes as well as regulatory and related developments are discussed. Provide back-up to Branch Manager as needed. Provide branch coverage for Saturday schedule as needed. Monitors teller cash drawers to ensure appropriate cash levels are maintained. Assists Teller Manager in completion of end of day tasks including balancing of the branch outgoing cash letter preparation outgoing interoffice mail correspondence teller balancing Perform other related assignments as requested   Position Requirements Educational and experience requirements include: High school diploma required or GED 2+ years relevant experience in a branch management or supervisory role Advanced knowledge of banking customer service principles and processes Strong team leadership skills Strong interpersonal skills including verbal/written communication and listening skills Relevant experience developing and achieving team goals Strong computer and banking software experience Proven ability to stay current with and comply with industry regulations Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee: Is regularly required to operate a computer and other office equipment, such as, a copy machine, calculator, phone, and computer printer. Must be able to remain in a stationary position 60% of the time. Is required to have close visual acuity to perform an activity such as, viewing a computer terminal and determine the accuracy, neatness, and thoroughness of work assigned to self and staff. Is required to express or exchange ideas by means of the spoken word to convey detailed spoken instructions to other employees accurately. Must be able to receive detailed information through oral communication. The noise level in the work environment is usually low to moderate. Position is considered sedentary and may require employee to lift up to 10 pounds.   Hours Per Week 40  This position is currently not accepting applications. 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