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Violence Recovery Program Advocate - Western MA 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
About the Organization The mission of Fenway Health is to enhance the wellbeing of the lesbian, gay, bisexual, and transgender (LGBT) community and all people in our neighborhoods and beyond through access to the highest quality health care, education, research, and advocacy. Fenway Health was founded in 1971 and has grown from a less than 10 person operation in the basement of a building near the Boston Fens to one of the largest LGBT-focused organizations in the world. It consists of three main centers:

• Fenway Community Health Center, our clinical arm, which is a federally qualified health center that operates three clinic sites (Fenway:1340, Fenway:South End, and the Sidney Borum, Jr. Health Center) in the Boston area and provides over 30,000 patients with primary and specialty medical care, behavioral health care, optometry care, and dental care;

• The Fenway Institute, our research/training/education/policy development arm, which houses numerous research initiatives as well as the National LGBT Education Project, the LGBT Aging Project, the National Center for Innovation in HIV Care, and the Center for Population Research in LGBT Health; and

• AIDS Action, our HIV/AIDS service organization, which provides nonclinical services (case management, housing and legal assistance, outreach, peer support) to people living with HIV/AIDS and operates numerous programs focusing on HIV/STD prevention/testing/treatment, including the Access (drug user health program), TransCEND (transgender peer support and risk reduction program), and Youth on Fire (drop-in center for homeless and street-involved youth) programs.
Position Violence Recovery Program Advocate - Western MA  
Full-Time/Part-Time Part-Time  


Under the supervision of the Assistant Manager of the Violence Recovery Program (VRP) the Advocate provides advocacy and case management services throughout the Western Massachusetts region to victims/survivors of domestic violence/partner abuse, sexual assault, anti-LGBTQ hate violence and police misconduct -- with a specialized focus on lesbian, gay, bisexual, transgender and queer (LGBTQ) survivors.

Representative Duties:

  1. Provides direct services to clients:
  • Provides telephone or in person intake, screening and assessment of new clients referred to the VRP
  • Provides supportive counseling with clients using established VRP procedures
  • Recruits and screens applicants for violence support groups and facilitates these groups using established procedures
  • Informs clients of rights, options and available services during intake or as soon as practicable
  • Coordinates care for clients, including consultation with other agency departments and community service providers; communicates with clients and other family members or significant others regarding client care
  • Delivers case management by assisting clients to access the criminal justice/legal systems, medical and behavioral health care, social and support services, housing and other basic needs by giving client information, facilitating referrals and/or contacting service providers directly
  • Accompanies clients to court, police, and/or other victim service agencies, as appropriate
  1. Collaborates with victim services agencies and community organizations in support of survivor rights
  • Works with police and other criminal justice agencies, legal service providers and victim services agencies to ensure accessibility and follow-up services for survivors of violence
  • Collaborates and consults with other organizations and agencies specializing in domestic and sexual assault
  • Develops and maintains contacts in other assistance agencies; maintains updated referral lists
  1. Engages in outreach and training/in-services to the community-at-large
  • Conducts outreach to service providers and community organizations about VRP services
  • Attends and participates in community roundtables, coalitions and other community groups, as appropriate
  • Provides training and in-services to community groups and professional organizations about VRP services and LGBTQ domestic violence, sexual assault and other violence issues
  1. Effectively carries out activities related to VRP’s provision of services to clients
  • Prepares reports, statistics and documentation of direct services as directed
  • Participates in VRP team meetings, interdisciplinary department meetings and other staff meetings, as directed
  • Attends supervision sessions as scheduled and uses supervision appropriately to receive support and feedback related to ongoing cases and administrative responsibilities
  1. Meets Agency Participatory Expectations
  • Suggests and participates in continuing quality improvement efforts
  • Adheres to all agency and departmental policies and procedures
  • Participates in quality assessment and improvement activities as requested
  • Adheres to the highest principles of patient and client confidentiality
  • Adheres to established safety policies, procedures and precautions; identifies potential or actual unsafe situations in the environment and takes measures to rectify the situation
  • Attends all required meetings, in-services and professional trainings
  • Attends all regularly scheduled staff trainings, forums and pertinent staff meetings
  • Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities
  • Serves on agency committees and in professional organizations when requested
  1. Performs other related duties as required

We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more.
LGBTQ-identified persons, people of color, and others from historically underrepresented communities are encouraged to apply.

Number of Openings 1  
Position Requirements


  • Bachelor’s degree required, preferably in social work or related field
  • Demonstrated knowledge of, commitment to and experience with LGBTQ community
  • Work or volunteer experience addressing domestic violence/partner abuse and/or other violence recovery issues
  • Demonstrated knowledge of, commitment to and experience working with marginalized populations
  • Excellent written and verbal communication skills, including public speaking skills
  • Knowledge of the legal and criminal justice systems and experience with advocacy preferred
  • Experience working with an ethnically, culturally, and racially diverse work staff preferred
  • Ability to work harmoniously with diverse groups of individuals required
  • Fluency in Spanish and English is ideal, but not required
  • Ability to transport self to various sites as required; if using own motor vehicle, must possess a valid state driver’s license and proof of insurance that meets the minimum standards of the state

Physical Requirements:
Ability to meet the following physical requirements with or without reasonable accommodations:

  • Sit at a computer station for extended periods of time
  • Ability to keyboard for extended periods of time
  • Ability to walk short distances and transport self to outside appointments
Category Behavioral Health  
Number Filled 1  
Location BH / Violence Recovery - Western MA  
Shift -not applicable-  
Req Number BEH-18-00017  

This position is currently not accepting applications.

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