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Title

Service Writer 

About the Organization Allied Oil & Tire Company is a well-established, 60 year old, family owned business that specializes in regional distribution of nationally branded tires and lubricants.  
Location Kansas City  
Description

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Handles telephone inquiries regarding work in process and appointments.
  • Schedules service work appointments, notifies technicians of incoming work and establish 'time promised'.
  • Indicates on the repair order the exact repair instructions, making a special note of the main reason(s) the customer brought the vehicle in.
  • Communicates with service customers to determine the nature of the mechanical problem(s).
  • Provides estimates for labor and parts.
  • Advises customers on the care of their trucks and equipment and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus if applicable.
  • If additional work is needed, explains the details to the customer, including the additional cost and time considerations.
  • Follows up on progress of each repair order during the day. Contacts customers by telephone regarding any changes in the estimate or time promised. Records changes on repair order in approved fashion.
  • Maintains follow-up program on additional items found in need of repair.
  • Keeps quick pricing guides, signals checklists, maintenance menus and other service department forms and references up-to-date.
  • Keep Service Manager informed of all customer complaints and technician problems
  • Participates in all available training programs.
  • Accomplishes the forecast for the service that has been established by the location manager.
  • Responsive to management requests, and manages time efficiently.
  • Responsible for setting up and maintaining an organized file system.

Candidate must be able to pass a drug screen and have a clean driving record.

 
Position Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to work well with others.
  • Able to finish projects in a timely manner.
  • Highly organized, detail-oriented, delivering accurate and polished work.
  • Must have a working knowledge and understanding of Allied Oil & Tire Co. Safety Policy.
  • Computer and software proficiency and can quickly adapt to new systems.
  • Excellent listening skills and communicator.
  • Follows verbal and written communications and communicates effectively with public, customers, co-workers and Owners in a professional and courteous manner both orally and in writing.
  • Works in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
  • Ability to interface well with all customers, and all departments of the Company and to represent the location in a highly professional manner.
  • Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA Right-To-Know, etc.
  • Able to work with minimum supervision, capable of self-checking work.
  • Ability to learn.

EDUCATION and EXPERIENCE

Three years of related experience and/or training; or equivalent combination of education and experience involving serving as a service writer with strong mechanical knowledge of repairs, costs, times to accomplish work of heavy duty trucks and equipment. Work requires continual attention to detail in establishing priorities and meeting deadlines.

OTHER SKILLS AND ABILITIES

Skilled in PC usage and associated software including Microsoft Office (Word, Excel, Access. Excellent planning, organizational skills and priority setting skills. Well-developed interpersonal and communications skills. Professional appearance and manner, business casual. Ability to learn new software to compliment this function.

 
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Position Service Writer  

This position is currently not accepting applications.

To search for an open position, please go to http://AlliedOilAndTireCompany.appone.com



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