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Outsource Task Processor III 

About the Organization Since 1986 LERETA's nationwide team of real estate tax and flood professionals has provided the mortgage and insurance industries the fastest, most accurate and complete access to property tax and flood information across the nation. With 5.8 million tax loans and over 12 million flood loans under service, LERETA is an industry leader committed to service excellence and providing cost-effective solutions to customers.  
Open Date 10/22/2018  
Position Outsource Task Processor III  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Category Tax&Flood  
Location Rancho Cucamonga  
Req Number TAX-18-00470  

The Outsource Task Processor III will process and research high-level research tasks (inquiry) initiated by either the LERETA Call Center (initiated by a homeowner inquiry), lender, or internal LERETA source. These tasks will include escalated request from the lenders that require detailed research to determine why the situation exist at this time. Tasks would include; research for missing payments, payments from escrow, over payments at taxing authorities, verify delinquencies and pay current according to customer specific business rules, misapplied payments, upcoming tax sales to prevent loss of properties and refund request. There will be decision making required to complete these items for penalty determination. They will be required to manage their pipeline and ensure that the lender's Service Level Agreement is not compromised. They will advise of any unusual circumstances or requirements that could endanger the Service Level Agreement being met.

Tax Procurement

  • Procures tax amount data from taxing agency jurisdictions. Tax amount data procurement method consists of telephone, e-mail, and fax communication to taxing agency jurisdictions.
  • Interprets tax amount data and statuses per property taxes received from taxing agency jurisdictions and effectively identify tax status for payment processing.

Workflow Management

  • Effectively monitors, reports, and communicates status of work assignments and statistics to Team Lead/Supervisor while identifying any opportunity to increase efficiency processing research task.
  • Accurately prepares production/statistical reports to mortgage lenders and direct supervisors.

Customer Service

  • Responds to mortgage lenders and taxing agency jurisdictions by utilizing effective verbal and written communication in a prompt and accurate manner.

Quality Control

  • Applies and supports the implementation of new or modified policy and procedures as instructed to ensure Task Research Team standards are met.
  • Accurately prepares production/statistical reports as applicable.
Position Requirements
  • High School Diploma or equivalent.
  • Experience in Microsoft Excel 2007, Microsoft Word and Microsoft Access 97.
  • Experience in Black Knight (MSP), Fiserv, FICS, and EAS Lender Servicing Systems.
  • Data Entry/Computer usage experience.
  • Customer Service Experience.
  • Minimum of 6 months as an Outsourcing Task Processor II.

EOE Statement We are an Equal Employment/ Affirmative Action Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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