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Accounts Receivable Assistant 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
About the Organization The mission of Fenway Health is to enhance the wellbeing of the lesbian, gay, bisexual, and transgender (LGBT) community and all people in our neighborhoods and beyond through access to the highest quality health care, education, research, and advocacy. Fenway Health was founded in 1971 and has grown from a less than 10 person operation in the basement of a building near the Boston Fens to one of the largest LGBT-focused organizations in the world. It consists of three main centers:

• Fenway Community Health Center, our clinical arm, which is a federally qualified health center that operates three clinic sites (Fenway:1340, Fenway:South End, and the Sidney Borum, Jr. Health Center) in the Boston area and provides over 30,000 patients with primary and specialty medical care, behavioral health care, optometry care, and dental care;

• The Fenway Institute, our research/training/education/policy development arm, which houses numerous research initiatives as well as the National LGBT Education Project, the LGBT Aging Project, the National Center for Innovation in HIV Care, and the Center for Population Research in LGBT Health; and

• AIDS Action, our HIV/AIDS service organization, which provides nonclinical services (case management, housing and legal assistance, outreach, peer support) to people living with HIV/AIDS and operates numerous programs focusing on HIV/STD prevention/testing/treatment, including the Access (drug user health program), TransCEND (transgender peer support and risk reduction program), and Youth on Fire (drop-in center for homeless and street-involved youth) programs.
Position Accounts Receivable Assistant (May 2018)  
Full-Time/Part-Time Full-Time  


As the Accounts Receivable Assistant, you will provide support for the medical/behavioral health billing process and works in three major area: processing cash, checks, and EOB’s, resolving problem accounts, and reviewing credentials and other billing requirements.

Your Representative Duties:

Entering charge data

  • Enters all relevant encounter form information on a daily basis
  • Accurately enter all charge data information including patient demographics, patient insurance information, grant/contract information, ICD-9, HCPCS, and CPT-4 codes, and all other information required to submit accurate 1st and 3rd bills

Posts cash, checks, and EOB/EOP’s

  • Enters bank lock-box remittance information from 1st and 3rd party payors, posting payments, adjustments, write-offs, withholds, denials, rejections, appeals, and balance transfers into Fenway Health’s billing system (CPS).

Filing and data entry

  • Enter all pertinent documentation /correspondence into appropriate system (CPS),
  • Communicate correspondence received to proper parties and enter into appropriate system (CPS) on a daily basis.

Communication of relevant information

  • Communicate any financial issues pertinent to reimbursement to providers and request necessary documentation
  • Communicate pertinent insurance carrier policy changes, requirements, etc.

Assisting with other billing staff responsibilities

  • Maintains original and photocopied documents in an orderly filing system including periodic transfer of information to off-site, long-term storage
  • Provides assistance to Senior A/R and other Patient Accounts staff in resolving patient billing inquiries


We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more.
LGBTQ-identified persons, people of color, and others from historically underrepresented communities are encouraged to apply.

Number of Openings 1  
Position Requirements


  • Associates Degree in Business with High School Diploma or equivalent and 2 years related experience
  • Basic PC skills for spreadsheet and word processing applications (knowledge of Word and Excel preferred)
  • Basic computer education in specialized software applications such as billing and using the internet.
  • Basic understanding of medical terminology
  • Strong attention to detail skills
  • Excellent communication skills
  • Medical and Behavioral Health billing experience preferred
  • Ability to work harmoniously with diverse groups of individuals
  • Experience working with an ethnically, culturally, and racially diverse environment preferred

Physical Requirements:

Ability to meet the following physical requirements with or without reasonable accommodations:

  • Sit at a computer station for extended periods of time
  • Ability to keyboard for extended periods of time
Category Accounting/Finance  
Number Filled 1  
Location Finance & Billing - Fenway  
Shift -not applicable-  
Req Number ACC-18-00005  

This position is currently not accepting applications.

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