Share Email Opening Title Customer Service Representative  Position Customer Service Representative   Location Eugene, OR   Territory   Supervising Manager   Full-Time/Part-Time Full-Time   Exempt/Non-Exempt Non-Exempt   Shift Days   Category Sales and Marketing   Description SCOPE OF WORK The Customer Service Representative (CSR) shall provide inside sales support for all of Pacific Corrugated Pipe (PCP) Products while working with the outside sales teams including Regional Sales Representatives (RSR) and Independent Sales Representatives in order to maximize sales of the entire PCP product line within the territorial boundaries of the production facility. Support shall include: • Obtaining, reviewing and performing take-offs for large project documents to allow for accurate preparing of quote/bid to be reviewed with RSR for submission to customer • Support and partner with RSR and ISR on all inside sales support to allow of increased success in securing new business • Preparation of large project quotations for RSR review and process of purchase orders as a result of this collaborative effort • Answers frequent customer calls and services all will call customers • All follow up requirements post-purchase order receipt including order entry and shipping logistics to name a few • Manage any 'House' accounts directly as needed This is a Regional Plant office position and reports to the Operations Manager of that particular manufacturing plant facility. JOB DUTIES 1. To undertake accurate take-offs from infrastructure-related large project bid documents and to prepare accurate bid submission sheets and to prepare PCP quotations for RSR review and communication. Direct submission may be required with proper communications to your RSR teammate 2. To provide support to PCP Regional Sales Representative(s) in order that they may maximize their selling time in the field 3. To assist in the preparation of technical submissions using a variety of engineering tools available from PCP 4. To enter customer purchase orders, as needed, accurately in accordance with customer purchase order requirements 5. To coordinate with operations personnel, as needed, in order to provide on-time delivery and optimal customer service   Position Requirements RESPONSIBILITIES The customer sales rep is a valued technical resource and a quote/bid planning expert to the Regional Sales Group, including both company and Independent Sales Representatives, and provides support for all applicable PCP products including metal and plastic pipe, geo-synthetics, storm water management products and other related engineered metal and plastic products. Specific responsibilities applicable to the role include: • Searching a variety of electronic, online and other project databases in order to identify Requests for Quotes (RFQ’s) that contain corrugated pipe product of which PCP can provide quotations and bids • Look to offer alternative PCP solutions to bid requests (e.g. corrugated steel pipe or HDPE pipe in lieu of concrete pipe) seeking piping solutions o Review/draw plans and specifications for large projects and prepare accurate take-offs in order to quantify the PCP products contained in the documents o Secondary responsibility for any small project take-offs as time allows • Receive and prepare quotations on all state, county and municipal projects, like Caltrans, issued to tender • Partner with and support PCP RSR in quoting projects, supporting customers, entering/expediting orders and coordinating with other departments within PCP such as engineering, purchasing and manufacturing to optimize customers experience • Collaborate with RSR to accurately input all purchase orders received from PCP customers • Coordinate and communicate follow up on all emails and phone calls from current and potential to the responsible Independent or Regional Sales Representative • Frequently interact with Regional and Independent Sales Representatives. Also, extensive interaction with PCP engineering and manufacturing • Directly manage any “House” accounts as assigned. • Other tasks as assigned by the Operations Manager. EDUCATION and EXPERIENCE Associate degree or 2-5 years’ experience in a similar role or within the industry is a significant advantage. Some work experience in estimating or project management would be an asset. Working knowledge to proficiency with AutoCAD is significant advantage. Strong analytical, teamwork and people skills are a distinct benefit for this role. WORKING ENVIRONMENT Physical Effort – The majority of time will be spent in an office environment with frequent time on the computer. There is occasional need to move or lift light articles. It may be necessary to attend trade shows, conventions or sales meetings where duration will be in excess of 8 hours per day and may require overnight stays. Occasional visits to jobsites, customer and manufacturing facilities may occur. Physical Environment – Office environment with occasional time travel by car to visit other PCP facilities, work with RSR, visit customers and project sites. Occasional travel by plane to company, industry and customer events. Potential travel by car for site and customer visits in support of complete sales effort.   About the Organization Pacific Corrugated Pipe Company produces Corrugated Metal Pipe (CMP) and Corrugated High Density Polyethylene (HDPE) Pipe, along with complementary fittings and drainage accessories at five production and distribution facilities located throughout the Western United States. Our administrative headquarters is based in Irvine, California. Pacific Corrugated Pipe Company is a subsidiary of Lane Enterprises Holdings, Inc. an employee-owned company (ESOP).   EOE Statement Pacific Corrugated Pipe Company is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, age, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.   This position is currently not accepting applications. To search for an open position, please go to http://PacificCorrugatedPipe.appone.com

Click here for technical assistance.