MEETING PERFORMANCE EXPECTATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
ESSENTIAL DUTIES OF THE POSITION:
„h Responsible for preparing, seasoning, finishing, and garnishing all food in kitchen preparation in accordance with established recipes.
„h Enforce performance standards, policies and procedures as they relate to venue operations.
„h Ensures smooth and efficient operations on a continual basis.
„h Ensure the highest possible standard of Guest Service and Associate Relations are maintained and carried out in a fair and consistent manner.
„h Ensure compliance with all health and safety standards/regulations as well as all applicable beverage, Tribal, Federal, State and local laws/ordinances.
„h Assist venue Management with scheduling of Associates and ensure correct staffing levels and adjustments are made in accordance with Guest needs.
„h Monitor the job performance of all venue Associates and provide feedback to aid the Associates in developing and enhancing their skills.
„h Provide input to the venue manager concerning operational deficiencies and areas in need of improvement.
„h Responsible for promoting positive Guest relations through prompt, courteous and efficient service.
„h Review, recommend and suggest to hire, suspend, transfer, promote, evaluate, discipline and terminate all service Associates in a fair and equitable manner.
„h Responsible for listening to, evaluating and handling of Guest complaints in a way that satisfies the Guest to their satisfaction.
„h Knowledge of local jurisdiction gaming laws and attendant regulations as well as Mille Lacs Corporate Ventures internal controls, policies and procedures.
„h Responsible for maintaining open communication throughout the venue, through monthly staff meetings, and daily pre-shift meetings.
„h Any and all other duties as assigned.