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Application Specialist 


About Us:

Catholic Charities - Diocese of Cleveland has been selected for the 5th year in a row as one of 'The Plain Dealer's Top Workplaces'. Join our team and help us carry out Christ's healing mission here in Northeast Ohio! At Catholic Charities, we heal lives and rebuild families by providing help, creating hope, and serving all.

Job Summary:

The Application Specialist will be responsible for customization and data analysis tasks related to our electronic health record system utilized for documenting and billing behavioral health and other services within Catholic Charities. This position will test system processes and troubleshoot user service interruptions that require interface with software vendor system support. The Application Specialist will assist with software application support and upgrades; and recommend technical solutions on application problems. This position will define metrics and data elements for aggregate data reports while working with Information Services staff and program directors.

Position Requirements
  • Combination of education and experience normally represented by a Bachelor’s Degree in information technology, computer science, or related field.
  • Must have a minimum of 2 years’ experience in a technical support environment and sufficient training in Crystal Report writing and in developing SQL tables, views and queries; Avatar exposure desirable.
  • Proficient in Microsoft Office products (Excel, Word, PowerPoint, Access, Outlook).
  • General understanding of healthcare industry, including electronic client record management and billing systems. Avatar exposure desirable.
  • Must have a technical aptitude to diagnose and solve computer problems.
  • Must be able to explain complex technical information in a way that is understandable to lay persons, and create step-by-step guides for end users.
  • Must have excellent oral, written and interpersonal communication skills.
  • Must have the ability to maintain confidentiality and work independently. .
  • Must have strong organizational skills, be detailed oriented with the ability to be flexible and work as part of a team.
  • Must possess the ability to work well with staff at all levels and external contracted vendors.
  • Must be able to effectively work and prioritize multiple projects with deadlines.
  • Ability to analyze and interpret statistical data to define and obtain metrics to measure outcomes and provide meaningful management information.
  • Ability to work with and communicate with employees who have diverse levels of experience and responsibilities.
  • Willingness to work a diverse schedule that may include evenings and weekends.
  • Must have valid Ohio Driver’s license and reliable transportation for local travel.
  • Final applicant is required to be fingerprinted to complete background check.

Full-Time/Part-Time Full-Time  
Salary Range  
Number of Openings 1  
Req Number INF-18-00002  
About the Organization As one of the largest comprehensive health and human services organizations in the region, Catholic Charities, Diocese of Cleveland carries out Christ's healing mission here in Northeast Ohio. Catholic Charities delivers more than 150 services at 60 locations to nearly 400,000 individuals each year - providing help and creating hope for people of every race and religion throughout the eight counties in the Diocese of Cleveland (Ashland, Cuyahoga, Geauga, Lake, Lorain, Medina, Summit and Wayne).  
Comapany Name Catholic Charities Diocese of Cleveland 

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