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MOBE Self-Management Guide  

About the Organization MOBE guides people to better health and more happiness. Behind our innovative health solutions is uniquely human philosophy. We believe that person-to-person connections and understanding can make a difference in a world where self-care can be complicated, and health care is ever-evolving and complex.

MOBE works with insurance companies and large employers to provide health solutions to people who are frequent users of the health care services, but are not experiencing optimal results. We combine data analytics, digital health, and a novel one-to-one personalized approach to impact health outcomes positively.

Supporting people is at the core of our business, employees included. MOBE is a high-growth organization with a culture built on trust and collaboration. Consistent across our teams and offerings is a belief in the power of people doing good together. We genuinely care about people and consider our workforce the most significant asset.

 
Description

MOBE

MOBE guides people to better health and more happiness by providing tailored health support. We offer innovative health solutions including guided self-management and guided medication services.

Studies have shown that self-management can provide real relief from chronic pain, discomfort associated with chronic illness, anxiety and stress. Self-management also plays a pivotal role in helping the body respond to treatments for chronic illness or conditions.

With MOBE, instead of going it alone, participants work with a MOBE Guide who provides one-to-one health support. Guides take the time to understand each person’s unique health situation, guiding them through the steps of self-management and improved health.

If you want to be part of a high growth organization where our passion is to help people live happy, healthy lives, contact us today to learn how to join the MOBE team.

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Position Summary

The MOBE Self-Management Guide is tasked with teaching the Participant about how to successfully self-manage it in a more effective way. The MOBE Guide will do this by understanding the way their Participant thinks about their health, health problems and solutions, evaluating these beliefs, challenging them and supporting this process through activities and guidance. As a MOBE Guide, you will use your own personal knowledge and experience to build strong relationships with the Participant and to offer quality information in order to help the Participant reframe their thoughts and understanding of their health and health care decisions. This will result in increasing the Participant’s ability to transform the environment in which they exist where the chronic illness does not define them nor impact their ability to live fully.

MOBE Guides must be clinically trained however, this is a non-clinical role and the MOBE Guide must have the ability to work with Participants in a way that is very different from a treating provider. MOBE Guides must be caring, empathetic, open minded, and confident in their interactions with the Participant and must be able to develop a relationship over the telephone. The MOBE Guide will help the Participant to identify their unhealthy beliefs and challenge them by proposing new healthier beliefs aligned with MOBE’s Fact-Based Principles. These Fact-Based Principles are grounded in solid scientific knowledge and when fully understood, are a safe and effective way to guide appropriate, informed less risky decision making. The four Fact-Based Principles are:

  • You are self-healing
  • How you think affects how you function
  • Medicine is an aid, not a cure
  • You can own your own health

The MOBE Guide will also introduce the Participant to Pathways and activities that will further reinforce the Fact-Based Principles as part of the Participant’s healthier lifestyle. This will all be accomplished through telephonic guiding conversations and sharing of information (examples/options of lifestyle enhancements for the participant to consider implementing at their discretion).

MOBE Guides will initially be hired in as MOBE Guides in Training. The training program is 2 weeks long and will require a committed amount of time in either instructor-led and/or self-paced activities. Following successful completion of the MOBE Guide training program, Guides in Training will be activated and become an official MOBE Guide employee with Participant assignments.

MOBE Guides will be supported by a program support team that will help to complete many of the administrative tasks such as scheduling initial appointments in order to ensure that the MOBE Guide’s interaction with the Participant is as effective as possible. MOBE Guides work from remote secure locations. Some evening hours are required.

This role reports to the MOBE Self - Management Guide Manager.

Responsibilities:

  • Engage the interest and ongoing participation of the Participant
  • Identify and maintain the precise cadence of interaction and change appropriate for each individual Participants
  • Assess the beliefs and concerns that drive health Participant’s decisions for utilization
  • Educate the Participant on the MOBE Fact-Based Principles
  • Choose prepared content to support your conversations with the Participant
  • Prepare for each conversation with the Participant and provide activities in between conversations
  • Initiate Participant surveys and review the responses during the guiding conversations
  • Educate the Participant to the MOBE pathways and expertly choose activities that will reinforce the MOBE Fact-Based Principles as part of their lifestyle
  • Using activity tools such as physical activity, proper sleep habits, good nutrition and purpose (emotional perspective) to implement healthy lifestyle change that are consistent with the specific healthy beliefs they are promoting and building with the Participant
  • Help your Participant to overcome obstacles they may experience in completing their care path activities
  • Reinforce the Participant’s progress in increasing their ability to self-manage their chronic pain effectively and guide the Participant forward to continued independent, intelligent lifestyle management
  • Initiate all Guiding Sessions, at the scheduled time
  • Document all calls, participant progress and status in the MOBE Portal
  • Maintain a telephone line, internet access and computer that can be used for the Guiding Sessions
  • Participate in team meetings weekly to assess status of workload, program and review individual cases as necessary to meet success metrics of the program
  • Schedule follow-up eVisits with assigned participants
  • Maintain an accurate updated schedule that identifies hours of availability

Key Characteristics

  • Empathetic, honoring the Consumer and what they are feeling
  • Passionate about helping others
  • Self-Confident and able to diplomatically express views that may be unpopular
  • Conscientious, organized and dependable; always meets deadlines and commitments
  • Personable, easily establishes rapport with others, making them feel comfortable and valued
  • Initiative-Driven, pursuing goals beyond what is required or expected
  • Service-Oriented, anticipating, recognizing and meeting customer needs
  • Conflict-Manager, diplomatically and tactfully able to calm tense situations
  • Communication, addressing issues, listening and seeking mutual understanding
  • Influence, effectively persuading others
  • Collaborative, works as part of the team to successfully achieve common goals
 
Position Requirements

Postion Requirements:

  • Engage the interest and ongoing participation of the Participant
  • Identify and maintain the precise cadence of interaction and change appropriate for each individual Participants
  • Assess the beliefs and concerns that drive health Participant’s decisions for utilization
  • Educate the Participant on the MOBE Fact-Based Principles
  • Choose prepared content to support your conversations with the Participant
  • Prepare for each conversation with the Participant and provide activities in between conversations
  • Initiate Participant surveys and review the responses during the guiding conversations
  • Educate the Participant to the MOBE pathways and expertly choose activities that will reinforce the MOBE Fact-Based Principles as part of their lifestyle
  • Using activity tools such as physical activity, proper sleep habits, good nutrition and purpose (emotional perspective) to implement healthy lifestyle change that are consistent with the specific healthy beliefs they are promoting and building with the Participant
  • Help your Participant to overcome obstacles they may experience in completing their care path activities
  • Reinforce the Participant’s progress in increasing their ability to self-manage their chronic pain effectively and guide the Participant forward to continued independent, intelligent lifestyle management
  • Initiate all Guiding Sessions, at the scheduled time
  • Document all calls, participant progress and status in the MOBE Portal
  • Maintain a telephone line, internet access and computer that can be used for the Guiding Sessions
  • Participate in team meetings weekly to assess status of workload, program and review individual cases as necessary to meet success metrics of the program
  • Schedule follow-up eVisits with assigned participants
  • Maintain an accurate updated schedule that identifies hours of availability

Minimum Qualifications:

  • Fluency in English required
  • Bachelor’s Degree and Clinical Degree required
  • Clinical licensure preferred
  • Minimum of five years of experience required in direct participant practice
  • The ability to convey a message through the use of storytelling in a telephonic conversation
  • Self-motivated to work independently
  • Excellent collaboration, drive for results and continuous improvement
  • Strong telephonic conversational skills
  • Able to build and maintain personal rapport
  • Empathetic, authoritative, organized, flexible, and focused
  • Fluent in health and lifestyle theory/fact
  • Comfortable and experienced in discussing others’ personal issues
  • Endeavors to teach problem solving rather than provide solutions
  • Must be flexible in approach with participants
  • Must have a desire to be a part of an organization looking to transform health culture
  • Proficient in the use of electronic communications capabilities such as the internet, instant messaging, text messaging and emailing
  • Proficient in use of Microsoft applications such as Outlook, SharePoint, Word, and Excel
  • Must be proficient in utilizing the calendar function within MS Outlook
  • Bi-lingual in Spanish desired
 
Full-Time/Part-Time -unspecified-  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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