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Project Manager, Quality Improvement and Process Innovation  

Category Management  
Req Number MAN-18-00004  
Department Quality Safety and Performance 

Work type Temporary Full-Time 

Grade Grade 7 ($37.62/hr to $47.12/hr) 

FTE 1.0 

Posting Close Date 10/08/2018 


The Project Manager, Quality Improvement and Process Innovation is a critical enabler of quality and efficiency innovations and improvements across the organization. This role is responsible for supporting the strategic enabler of evolving client centred quality and safety by leading change through the identification and quantification of continuous improvement and process redesign opportunities in order to transform organizational processes (both business and clinical) and delivery of operational results.

The Project Manager will support hospital teams through leading moderate and complex, cross-functional quality and process improvement projects and programs. This hands-on role collaborates with internal partners to identify and facilitate a broad range of quality improvement and process innovation opportunities for management, staff, clients and families.

Supporting a culture of high performance, this position will assume responsibility for providing oversight and leadership for corporate, team and individual education on process improvement methodology, and will work closely with relevant hospital committees and the Senior Management Team to identify and prioritize quality and process improvement opportunities and projects.


  • Process Design and Development: executes organizational initiatives by understanding current states; assessing and identifying improvements through analysis; leading the development and implementation of future states; monitoring the effectiveness of improvements post implementation; and creating sustainability plans
  • Project Management: manage multiple or more complex streams of program projects; build and execute on project/process plan using improvement methodologies and tools; manage project schedules, scope and budget and ensure all process/project documentation is complete
  • Facilitation: lead facilitation sessions consisting of a wide range of stakeholders including clinical staff, senior leadership, clients and families, through moderate and complex methodology steps, including building a facilitation plan to conduct CPI, LEAN, and Six Sigma
  • Data Collection and Analysis: provide leadership in quality improvement and process innovation, including benchmarking and analysis of industry standards; extrapolate trends in data to identify future patterns; provide consultative guidance to team members regarding where to pull data from, how to analyze it and what tools to use
  • Change Management: build credibility among stakeholders at all levels to influence and drive change; build change management and communication plans appropriate to team and client needs
  • Consultation and Collaboration: consult with the Senior Management Team, leaders and managers on significant issues impacting their business or the organization and provide options for resolution; lead problem solving efforts on behalf of projects sponsored by executive leadership in order to achieve business and organization outcomes; collaborate with leaders and teams across the organization to build organizational capacity around quality and process improvement
  • Communication: interface regularly with executive and project sponsors, and team members throughout projects to gather information on requirements, provide progress updates and present findings and recommendations; communicate goals, progress and outcomes to Holland Bloorview staff, external bodies, and relevant committees
  • Develop coalitions: Demonstrated success in providing leadership in a way that facilitates effective teamwork, highly developed interpersonal and negotiation skills, and the ability to develop consensus with a variety of stakeholder objectives


  • Bachelor's degree in health care, engineering, finance or a related field
  • Master's degree in health care or related field is an asset
  • Certified in CPI, LEAN or Six Sigma
  • Certified in Project Management an asset
  • 5+ years of experience applying LEAN, Six Sigma or other quality/process improvement methodologies including leading project and change management initiatives obtained in a healthcare setting
  • 5+ years relevant clinical or operations experience in a healthcare setting
  • Demonstrated high level of initiative, self-direction, flexibility and ability to adapt to change required
  • Excellent facilitation skills with experience facilitating large group sessions that includes senior stakeholders and bringing people with dissenting views and opinions to a common understanding of problems and solutions
  • Demonstrated ability to manage multiple and complex quality initiatives and to implement projects within established timeframes and targets required
  • Proven capability to work collaboratively with a wide range of internal and external stakeholder groups and teams, manage relationships, and influence a wide range of stakeholders
  • Demonstrated ability to manage multiple tasks/projects simultaneously and prioritize competing workload demands
  • Strong oral, written, and presentation skills

About the Organization Join a world of possibility! Holland Bloorview Kids Rehabilitation Hospital creates a world of possibility by supporting children and youth living with disability, medical complexity, illness and injury. Holland Bloorview is a top 40 Canadian research hospital that is fully affiliated with the University of Toronto and serves over 7,500 families annually. Providing both inpatient and outpatient services, Holland Bloorview is renowned for its expertise in partnering with clients and families to provide exceptional care and is the only organization to ever achieve 100 per cent in two successive quality surveys by Accreditation Canada.

Holland Bloorview has won numerous awards including Greater Toronto's Top Employers, Canada's Top Employers for Young People and Canada's Most Admired Corporate Cultures. We offer an inspiring, innovative, and collaborative work environment with competitive compensation and benefit packages and programs that support ongoing learning and professional growth.

Holland Bloorview Kids Rehabilitation Hospital is a fully affiliated teaching hospital of the University of Toronto and is committed to fostering a climate of equity and diversity and welcomes and respects the diversity of our clients, families, staff, trainees, volunteers, trustees and partners. As part of our commitment to fair and equitable recruitment and selection practices, we encourage applications from racialized persons, women, Indigenous/Aboriginal People of North America, persons with disabilities, LGBTQ persons, and others who may contribute to the further diversification of ideas within our community.

Interested applicants are invited to submit their application by pressing the "Apply" button near the top of this page. Should you require accommodation during any stage in the recruitment process, please contact Human Resources at or 416-425-6220.  

This position is currently not accepting applications.

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