Share Email Opening Title System Analyst - Journeyman (Help Desk Operations)  About the Organization Allen Corporation of America, Inc. is a professional services company offering industry-leading information technology, logistics, and training solutions to the private and public sectors. Founded by A. Carl von Sternberg, Allen is a small business with headquarters in Fairfax, Virginia and offices throughout the United States. Allen's rapid growth has been fueled organically and through key acquisitions. Allen has been recognized both regionally and nationally with awards from Washington Technology and Inc. magazines, Washington Business Journal, and Deloitte and Touche. Allen's attention to detail and superior contract performance have earned it a reputation as a leader in the fields of logistical operations, information technology security, training, network engineering. Allen's team of experienced project managers, architects, IT specialists, security experts,and trainers are vendor and industry certified. These subject matter experts design and deliver innovative and cost-effective solutions which address the business needs of our clients.   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, disability status, protected veteran status or any other characteristic protected by law. Religious discrimination includes failing to reasonably accommodate an employee’s religious practices where the accommodation does not impose undue hardship. Allen Corporation of America uses E-Verify in its hiring practices to achieve a lawful workforce.   Internal Requisition Number 02-2019-008-C   Full-Time/Part-Time Full-Time   Pay Rate   Shift Days   Location South Chesterfield, VA   Position System Analyst - Journeyman (Help Desk Operations)   Description SUMMARY: The senior Help Desk Manager will run the ULLS A(E) Help Desk and perform advanced and complex systematic reviews of Army Aviation and ULLS-A(E) domain to determine application and design of systems or models. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide ULLS-A(E) Help Desk support from 0700 to 1700 ET, Monday through Friday. Provide functional and technical telephonic customer assistance for both CONUS and OCONUS on all ULLS-A(E) related issues and support during any emergencies outside of normal duty hours. Document help desk ticket resolution details/information into the help desk support tool utilized by PL LIS. Provide help desk support for end users and resolve change requests for database related issues. Other duties as assigned PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Seeing, hearing, speaking, walking, sitting, climbing, repetitive arm and finger motions, maybe required to lift (up to 25 lbs.), push pull and stand. Must be able sit for prolonged periods of time WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate to high. Individual must maintain a safe work environment. Individual must be aware of security measures involving computer and document security, and other measures associated with working in a facility that utilizes security measures and precautions.   Position Requirements QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have or be eligible to obtain IT-III personnel security standard. EDUCATION and/or EXPERIENCE: Minimum of seven years of experience is required, five of which must be proven direct Army Aviation task related experience with ULLS-A(E) aviation supply, maintenance, readiness management systems and procedures and a minimum of two years experience providing Help Desk support.   Special Instructions Contingent Upon Contract Award   This position is currently not accepting applications. To search for an open position, please go to http://AllenCorporationofAmerica.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles -- None found --

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