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Title

Floor Supervisor 

About the Organization Founded in 1998 with the nationally recognized and award winning Red Sage Restaurant, Star Restaurant Group is a Washington DC based restaurant concept, ownership, Management Company. We help owners of hotels, restaurants, commercial real estate, management companies, and developers create and maximize the value of their food and beverage real estate. Our passion is creating and executing a great guest and associate experience.



Join industry veterans, Kris Carr, Desmond Reilly, Stu Damon, and Jason Fleming. Our culture will have the excitement and feel of a start up!  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Description

Walrus Oyster and Ale House seeks a Supervisor for our 6,500 sq. foot, high volume, 250 seat restaurant, bar, and patio in the center of National Harbor, MD with views of the Potomac River!

In operation since September 2014, we break the corporate mold in our selection of staff. We celebrate individuality in appearance and demeanor, but require each of our team members to have a heart of hospitality. Creating a wonderful employee working experience is paramount to our culture. This ensures our associates will create the perfect experience for our guest.

 
Position Requirements
  • The Walrus offers a competitive advantage through hands on service leadership from management. Once the opening and transition checklists are completed, managers are required to be on the floor actively enhancing the guest experience service throughout the shift. Service leadership includes:
  • On the floor 100% of time. During peak operations (Lunch 12 to 2, Brunch 11-3, Happy Hour 4-6, and Dinner 6:00 to 10,) manager will be 100% visible and engaged on floor in service to guests and team members. Administrative work will not be permitted during key times.
  • Touches Table with Purpose. Approaches and touches all tables and bar patrons with a purpose by watering tables, refilling wine, pre-bussing tables, serving food and beverage.
  • Engages guests when appropriate. Demonstrates a hands on leadership from management without interrupting guest experience. Only engages seated patrons when guests make inquiry or there is a opportunity of silence at the table.
  • Welcomes VIPs. Upon guest arrival, personally welcomes national harbor residents, capital partner investors, VIP’s, Hotel executives , site visits.
  • Looks for and corrects service shortfalls. Monitors room and bar. Identifies all tables and bar for service flaws and shortfalls. Fills the void by assisting service personnel to correct. (Complimentary drinks, save plates.)
  • Looks for and corrects visual and audio shortfalls. Unsightly messes, poor lighting, poor audio all detract from the five sense experience at the Walrus. Manager will be 100% engaged in monitoring and correction.
  • Ensures timely table turns. Identifies tables for bussing and resetting to ensure a spotless clean restaurant and timely table turnover. Communicates with bussers and servers.
  • Coaches Runners , Servers, and Bussers. Constantly critiques service. Once a day orders meal at table or bar and formerly critiques server on all points of service and hospitality.
 
Location The Walrus Oyster and Ale House - National Harbor  

This position is currently accepting applications.

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