Job Summary
The Home Care Scheduler is responsible for maintaining the client and caregiver relationship and ultimately helps provide a 'best in homecare' experience for clients and employees. Plays the integral role in interfacing with caregiver staff in ensuring the proper caregiver and client match. Ensures that all referrals are received in an accurate, detailed manner and are properly handled. Performs various supervisory activities for scheduling appropriate caregivers to clients and monitoring of telephony system and other payroll responsibilities as needed and other office coordination duties. Maintains a positive demeanor at all times and is able to effectively multitask in a high functioning office environment.
Essential Functions
* Answers telephone calls and takes inquiries or messages in an upbeat, professional manner.
* Communicates continually with associates and clients to evaluate service.
* Schedules and coordinates day to day activities of caregivers.
* Assists with sales, marketing, and public relations efforts.
* Serves as a team player within an office environment.
* Receives referrals and inquiries on the programs of this company.
* Performs payroll duties including verifying caregiver clock in/out time, and computer input for payroll processing.
* Responds promptly and courteously to all clients' calls.
* Performs on-call coordinator duties as needed.
* Maintains integrity in every interaction with caregivers and clients
* Ability to live the Right at Home brand vision, mission and values
* Maintains professionalism in all interactions
* Ability to multitask in a high functioning office environment
* Ability to problem solve and make decisions in a fast-paced environment
* Ability to relate to clients and care staff in a way that is sensitive to the unique needs of the individual.
* Acts as a 'fill-in' for field shifts during business hours as needed.
Education, Experience, Knowledge, Skills, Abilities and Availability
* High School graduate or equivalent with two years of business experience.
* Basic office and computer skills and organizational abilities. Excellent interpersonal relations abilities. Excellent telephone skills.
* Knowledge of common medical terminology.
* Able to work independently, demonstrating sound judgment.
* Read, write, speak, and understand English as needed for the job.
* Be available as required for on-call duty outside of normal office hours.
Additional (non-essential) Desired Functions
Performs other duties as directed by supervisors consistent with this Job Description and related to client's independe
nt living where the client cannot perform such duties due to the client's health or age limitations.
Working Conditions/Environment
Works primarily out of the local office.
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