Email Opening Title Online Services Electronic Services Specialist I  Description Administer technical and non-technical support and service to provide issue resolution and facilitate client use of the Employee Access Online, Online W-2, Paychex Expense Manager and Taleo (ES-4) products. Responsible for client service and support for the ES-4 products. Provide client service and technical support for HRO internet site on a daily basis. Interface and work with various Paychex internal support desks and product areas, including the HRO Advisors. Maintain knowledge about the ES-4 applications and how they interface with the Preview software. Research and resolve client issues of all levels of complexity in a timely manner and on a daily basis. This requires the drawing and incorporation of Paychex IT support groups, Paychex HRS departments, MMS Hubs and client IT personnel. Consult with the client regarding their specific company operation and deliver guidance and advice with regard to the best use of the ES-4 products. Enter new cases into HRS and Salesforce. Perform the PEM billing entry and support. Interface with contacts at Expense Manager to escalate implementations. Interact with Expense Manager Accountant when a discount or credit is warranted.   Position Requirements H.S. Diploma - Required 3 years of experience in Paychex payroll and HRS Billing experience.   Category Customer Service/Operations   Location OH, Lima, Applicant Tracking Office   Full-Time/Part-Time Full-Time   Req Number CUS-18-01572   Open Date 9/19/2018   Hiring Manager(s) Amanda Miller   This position is currently not accepting applications. To search for an open position, please go to http://AdvancePartners.appone.com

AppOne.comTM   copyrightŠ1999-2021 HR Services, Inc. Click here for technical assistance.