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Title

Sales Support Specialist 

About the Organization Allied Oil & Supply, Inc. is a family owned business head-quartered in Omaha, NE. Allied Oil is a lubricant distribution business which sells to the passenger car, truck, and manufacturing segments. The company's six branches sell and distribute premium branded product such as: Shell, Petro-Canada, Chevron, Valvoline, Premium Blue, CAT, Bio Blend, & Allied private label. The company has locations in Omaha, NE, Sioux Falls, SD, Des Moines, IA, Kansas City, MO, Joplin, MO, and Wichita, KS.  
Location Omaha  
Description

Summary: The sales support team will assist the Allied sales team with order and account management. Each sales support specialist will be assigned to a small group of designated, industry specific account managers.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

  • Support assigned account managers with activities such as order processing, quote generation, collecting purchase orders, related order paperwork and follow up with customers.
  • Assist account manager with pricing and contract management.
  • Responsible for lead generation and prospecting warm prospects for account managers.
  • Initiate and control sales process with designated accounts.
  • Assist in marketing communications and projects.
  • Use the CRM to track and report customer contact and opportunities.
  • Assist account managers with past due collections.
  • Prioritize customer needs and communicate that to the service department staff.
  • Answers inbound customer service calls, responds to customer emails concerning price quotes, placing orders and status of orders
  • Enters and oversees orders to ensure timely delivery or service
  • Coordinates all unscheduled deliveries with warehouse personnel, delivery and customer
  • Notifies customers regarding special delivery instructions
  • Checks product availability for pending/aging orders and monitors customer back orders
  • Finalizes orders and ensures payments are posted
  • Resolves customer service concerns after determining root cause of the concern and escalates customer issues requiring extensive problem solving
  • Coordinates common carrier deliveries including LTL, UPS and courier services
  • Promotes current marketing efforts by up-selling products and services
  • Works with Inside Sales personnel to ensure proper handling of new customers
 
Position Requirements

Education and Experience Requirements:

  • High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience
  • Proficient in the use of Microsoft Office applications (Word, Excel)

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

  • Problem Solving - Identifies and resolves problems in a timely manner
  • Customer Service - Responds to customer requests with a sense of urgency and ownership. Ensures the company is represented in a positive manner
  • Oral Communication - Listens and gets clarification; responds well to questions
  • Industry Knowledge – Understands the needs of our customers and can offer the highest level of product /service available
 
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Position Sales Support Specialist  
Full-Time/Part-Time Full-Time  
Shift Days  
Created By Amy Stover  
Number of Openings 1  
Number Filled 0  
Exempt/Non-Exempt Non-Exempt  
Hiring Manager(s) Teresa Scheidle  
Req Number SAL-18-00010  
Open Date 9/13/2018  

This position is currently not accepting applications.

To search for an open position, please go to http://AlliedOilAndTireCompany.appone.com



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