Share Email Opening Title Account Manager, Service and Retention  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Description Job Summary: The Account Manager, Service and Retention is a motivated and passionate individual looking to continue a career in sport sales. The executive has a strong work ethic, is driven by meeting and exceeding revenue goals, and has prior ticket sales experience. Essential relationships will be derived from making outbound phone calls and incorporating social selling techniques to schedule face to face appointments at PNC Park. Responsibilities: Manage a book of business of season ticket accounts (not to exceed 700 accounts). Develop and maintain positive personal relationships with Pirates season ticket holders via out-bound calls, out-of-office face to face appointments, emails, hand written notes and other approved communication means. Meet monthly touch point goal with accounts to ensure that premium service is achieved to accounts. Generate new ticket sales revenue through referrals and current client development. Respond to all inbound member communication in a prompt, thorough and courteous manner. Create unique and creative ways to get face to face with account base. Handle day to day operation of accounts, including but not limited to: exchanging tickets, problem resolution, and other service focused tasks. Attend all season ticket holder events as part of the touch point plan. Play a crucial role in creating excitement around the Pittsburgh Pirates and PNC Park. Maintain up-to-date knowledge and effectively and enthusiastically communicates all team happenings, events, season ticket holder benefits and stadium details. Provide timely communication with season ticket holders in regard to game date changes, invoices, payment plans, parking, renewal deadlines, and game information. Build strong relationships with account base through proactive communication including seat visits, touch points, phone calls, emails and other communication channels. A minimum of one touch point per month with account base is the expectation. Maintain and accurately track all interactions with fans in CRM database. All other duties as assigned by the Senior Director, Membership and Retention. Represent yourself and the Pittsburgh Pirates in a professional manner. Assist with game day responsibilities of the ticket sales and service department. Provide the highest level of customer service to our fans. Participate in weekly sales meetings and training opportunities. Be a positive influence within our department, our club and our community.   Position Requirements Required: Bachelor’s Degree in Business Administration or equivalent experience. Minimum of 1 year of sales experience. Knowledge of Microsoft Office applications. Availability to work flexible hours, including but not limited to evenings, weekends and holidays. Desired: A passion to grow a career as a sales and service professional in the sports industry. Experience within a professional sports environment. Experience in ticket sales. Proven track record of being a team leader in both work ethic and sales results.   Location Pittsburgh, PA   Full-Time/Part-Time Full-Time   Shift Various Shifts   This position is currently not accepting applications. To search for an open position, please go to http://PittsburghPirates.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category Manager, Ticket Sales & Service in Pittsburgh, PA Posted on: 3/22/2024 [Apply Now] Other Jobs Within 60 Miles Intern, Information Technology in Pittsburgh, PA Posted on: 3/29/2024 [Apply Now] Minor League Operations Assistant in Pittsburgh, PA Posted on: 11/2/2023 [Apply Now] Software Engineer in Pittsburgh, PA Posted on: 2/8/2024 [Apply Now] Performance Sous Chef in Pittsburgh, PA Posted on: 3/2/2024 [Apply Now] Bat Boy - LECOM Park in Pittsburgh, PA Posted on: 4/8/2024 [Apply Now]

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