Email Opening Title Manager of Customer Success  About the Organization MOBE guides people to better health and more happiness. We help people discover connections between aspects of their lifestyle that affect health and well-being, including their medications and supplements. Behind our innovative solutions are robust data analytics, digital application, and a uniquely human philosophy. With one-to-one connection and compassion, we motivate people to transform their lives. MOBE is a high-growth organization with a culture built on trust and collaboration and our team is our most significant asset. Supporting and empowering others is at the core of our service and is also the foundation of our culture. We value a workforce made up of people with differences who are eager to learn from each other and grow personally and professionally. We extend this approach to our partners and communities, seeking to increase understanding and expand opportunities across all groups. Go to https://www.mobeforlife.com/DEI for more about diversity, equity, and inclusion at MOBE.   Description MOBE MOBE guides people to better health and more happiness by providing tailored health support. We offer innovative health solutions including guided self-management and guided medication services. Studies have shown that self-management can provide real relief from chronic pain, discomfort associated with chronic illness, anxiety and stress. Self-management also plays a pivotal role in helping the body respond to treatments for chronic illness or conditions. With MOBE, instead of going it alone, participants work with a MOBE Guide who provides one-to-one health support. Guides take the time to understand each person’s unique health situation, guiding them through the steps of self-management and improved health. If you want to be part of a high growth organization where our passion is to help people live happy, healthy lives, contact us today to learn how to join the MOBE team. Job Description: The Customer Success Manager is responsible for overall success of the client including; end to end implementations, operations, engagement and fulfillment of customer business case. The Customer Success Manager will utilize MOBE best practices and partner with the customer to ensure MOBE activities are maximized. Responsibilities: Serve as single point of contact and develop a trusted-advisor relationship with customer operational owners such that all MOBE activities are closely aligned with the customer's business case and business strategy, allowing the full potential of their MOBE solution to be realized. Implement end to end customer integration and implementation of MOBE programs and services. Facilitate implementation utilizing formal project methodology. Establish post-implementation adoption activities such that the overall success of the customer's initiative can be closely monitored including visibility to all stakeholders. Utilize professional relationship management plan to strategically identify, prioritize and nurture healthcare provider relationships. Develop provider/practice integration and engagement strategy based on minimum disruption to practice workflow. Facilitate monthly and quarterly discussions of key performance indicators such as; engagement, medical savings, marketing strategies, etc.. Key Characteristics: Passionate about helping others Self-Confident and able to diplomatically express views that may be unpopular Conscientious, organized and dependable; always meets deadlines and commitments Personable, easily establishes rapport with others, making them feel comfortable and valued Initiative-Driven, pursuing goals beyond what is required or expected Service-Oriented, anticipating, recognizing and meeting customer needs Conflict-Manager, diplomatically and tactfully able to calm tense situations Communication, addressing issues, listening and seeking mutual understanding Influence, effectively persuading others Collaborative, works as part of the team to successfully achieve common goals   Position Requirements Minimum Qualifications: 5+ years’ experience with Health Payers 5+ years’ experience managing large customer implementations and / or consulting engagements; or any combination of education and experience which would provide an equivalent background 3+ years’ outside sales   Full-Time/Part-Time -unspecified-   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Location Remote   This position is currently not accepting applications. To search for an open position, please go to http://mobellc.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles -- None found --

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