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Title

Quality Assurance Program Associate 

About the Organization KMHS is Kitsap's nonprofit, designated community mental health provider for adults with acute and/or chronic serious mental illnesses, and children with serious emotional disturbances and their families. During 2016, KMHS provided services to more than 6,800 children and adults.

On WA's beautiful Kitsap Peninsula, offers easy access to both the pristine wilderness of the Olympic Peninsula and the big-city lights and culture of Seattle. We offer competitive salary, benefits & a positive work environment.

Inpatient, residential, and outpatient treatment services offer evidence-based treatment, using trauma informed care to help people reach their recovery goals. We offer whole person care through mental health and substance use treatment and care management, close care coordination with on-campus and community-based primary care providers, and with partner PCHS, now offer dental care to KMHS clients and the community. Many community partners assure people receive behavioral health care in the right place, in the right way, at the right time. Together we are weaving a web that connects emergency room and hospitals, substance abuse treatment, and primary care providers; creates partnerships for early intervention at home and school, supports multiple law enforcement, jail, and justice endeavors, and works to ensure housing, food, and other social supports together with social service agencies and community collaborations.

The Kitsap Mental Health Services community fosters a culture of hope and empowerment through a safe, welcoming environment, compassionate relationships, and a commitment to respecting life experiences.

KMHS is a tobacco/smoke-free and scent-free facility  
Category Clerical  
Open Date 9/6/2018  
Full-Time/Part-Time Full-Time  
Shift Days  
Location Kitsap Mental Health Services (Main Campus)  
Description

PURPOSE:
Support the Quality Assurance Department by managing complex projects and supporting the QA Director in managing day to day work.

RESPONSIBILITIES AND DUTIES:

  • Provide comprehensive support and assistance to the Quality Assurance Director and staff to facilitate the timely and successful implementation of projects and other tasks.
  • Develop and implement project management tools that facilitate clarity and communication regarding tasks, timelines and accountabilities.
  • Assist with and support varied organizational, clinical and administrative activities.
  • Facilitate comprehensive internal communications that support the necessary coordination of program related activities.
  • Provide secretarial support for the QA leadership, including typing forms, letters, correspondence and memos, managing and maintaining files, copying, and route or post information appropriately.
  • Track and run appropriate weekly/monthly reports and distribute as needed.
  • Provide support and assistance to Quality Management team with Incident and Grievance Reporting systems and processes.
  • Maintain basic knowledge of medical records, IS and their forms in order to answer staff questions.
  • Monitor department staff schedules and meetings and serve as liaison with other support services staff.
  • Answer telephone calls including performing the following: (1) Triage and coordinate communication between leadership (2) get answers to questions for clients, families, and other community entities and agencies; (3) work with callers to relieve urgent situations and to temporarily manage or deescalate them until other staff are available; (4) decide when and how quickly to refer calls to other staff; (5) assess and report clinical behaviors and information that seem out of the ordinary for that particular client
 
Position Requirements

High school diploma or GED. Excellent organizational skills with demonstrated ability to manage and execute complex projects on time and on budget. Experience organizing set priorities, developing work schedules, monitoring progress toward goals, and tracking details/data/activities. Proven experience in people management, delegation, and conflict management. Effective communication skills and ability to speak, listen and write in a clear, thorough and timely manner. Ability to foster teamwork, work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness. Demonstrated critical thinking and problem solving skills including the ability to assess situations to determine the importance, urgency, risks, and make clear decisions which are timely and benefit the organization. Bachelor’s degree in psychology, social services, or a related field preferred. Solid computer skills and proficiency with MS Office applications.

 
Salary DOE  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, creed, marital status, age, Vietnam era or disabled veteran status, or the presence of any sensory, mental, or physical disability.
 

This position is currently accepting applications.

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