Responsible to supervise the success of the player's club by assisting guests through the membership process, explaining the benefits of membership, and administering the benefits.
MEETING PERFORMANCE EXPECTATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
ESSENTIAL DUTIES OF THE POSITION:
Providing each guest with information/services as an ambassador, a resource, an aide, and a guide throughout the casino amenities, events, promos, and entertainment to ensure service satisfaction.
Assists manager in developing new ways to merchandise and grow club membership and loyalty.
Supervises the process to distribute player's club membership forms to guests and assists guests in completing the membership form. Explain how the card works and the benefits of the player's club to guests and fellow associates.
Maintain a strong working knowledge of the current software functionality of player's club system for completing duties: setting up new members, maintaining guest account, redemption of points, accuracy in keying and coding for tracking purposes.
Ability to enforce policy and practice in regards to player's club, marketing promotions, coupon redemption, and complimentary offerings.
Excellent communication skills and good relations with all other departments.
Answer incoming phone calls with courtesy and assist as needed or forward to the appropriate venue.
Must be readily accessible to fellow associates during the assigned shift.
Coordinates and directs the activities of associates on assigned shift, ensuring smooth and efficient service is provided to guests.
Held accountable to a high degree for maintaining confidentiality of guest and associate information.
Maintains an in depth knowledge of property facilities/amenities as well as current and upcoming special events, promotions, and entertainment in order to inform guests and fellow associates.
Prepares detailed reports and research as needed.
Ensures that a maximum level of guest service and satisfaction in the operation of the player's club is achieved and maintained professionally and consistently.
Ability to research and solve problems with a guest's account.
Manage staff members as defined by the organizational structure. Providing guidance and leadership for the department. Hire, train and develop associates. Coach, counsel and terminate associates, as needed.
THE COMPANY REQUIRES EVERY ASSOCIATE TO:
Maintain a consistent and regular attendance record.
Encourage mutual respect among associates by setting positive examples.
Maintain a professional reputation in the company and community.
EDUCATION and/or EXPERIENCE:
High School Diploma, general education degree (GED) or ability to pass our Basic Skills Assessment.
AA degree in a marketing or related field and/or; a minimum of two (2) years related experience and/or training in casino marketing, sales and/or guest service, promotions or hospitality, or, an equivalent combination of education and experience required.
Two (2) years' experience working with players club and players tracking program required.
One (1) year supervisory experience required.
Must possess excellent organizational and analytical skills.
Ability to perform well under changing priorities and tight deadlines.
Strong organizational, time management and communications skills.
Must be able to pass company pre-employment Drug and Alcohol test.
Must be able to secure license from Gaming Regulatory Authority.
Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.
Responsible for following all relevant DGR's.