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IT Hospitality System Engineer FT (Days), On-Call. Will be working in Hinckley 

Category Information Technology  


Responsible for the effective overall management of Hotel Hospitality, Restaurant and Retail Point of Sale and

Inventory enterprise applications. Will work with other IT associates and the Company to ensure that IT is

delivering efficient and effective services.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively

execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform

these essential functions.


? Held accountable, to a high degree, for the quality and integrity of enterprise application systems.

? Ensures a superior level of user service and satisfaction is achieved and maintained throughout the


? Performs Project Management oversight of enterprise application installs and upgrades.

? Coordinates and installs enterprise applications maintaining data integrity and system quality.

? Coordinates, installs and tests software upgrades.

? Conducts routine maintenance of enterprise application systems.

? Routinely inspects all enterprise application associated equipment on property, identifying potential

problems and coordinating necessary repairs.

? Collects and analyzes enterprise application system performance statistics.

? Maintains a thorough working knowledge of the enterprise applications in order to provide technical

support and guidance, as needed.

? Communicates with other departments to report and resolve problems with enterprise applications.

? Responds to the needs and questions of enterprise application users concerning their system related


? Monitors system performance and optimizes/tunes stored procedures and indexes.

? Troubleshoots and isolates performance problems in production databases.

? Initiates, tracks, and renews vendor contracts.

? Documents technical procedures for the Information Technology Department.

? Initiates, tracks, and finalizes procurement requests and associated project budgets.

? Held accountable, to a high degree, for the quality and integrity of systems on property.

? Assists in creating, maintaining, and justifying IT's overall operating budget.

? Act as liaison with third-party support, Windows-based and/or peripheral hardware equipment vendor(s).

? Keeps fully abreast of trends and changing technologies as they relate to IT.

? Assists in developing and implementing policies and procedures related to hardware and software

acquisition, use, support, security, and backup.

? Assists in developing and communicating standards for use, operations, and security of enterprise


? Assists in developing and implementing disaster recovery procedures.

? Documents technical procedures for the Information Technology Department.

? Performs light housekeeping duties in the Information Technology Department, ensuring a clean, neat and

orderly work area and a dust-free environment in the computer room and office areas is achieved and


? Required to participate in on-call pager rotation.

? May perform other duties as assigned.


? Maintain a consistent and regular attendance record.

? Encourage mutual respect among associates by setting positive examples.

? Maintain a professional reputation in the company and community.


? Must possess superior technical skills, and be proficient in a variety of network and enterprise application

systems currently in use by the company.


? Bachelor's degree from an accredited school in Information Technology or equivalent combination of

education and/or experience eight (8) years.

? AND Minimum of five (5) years of experience working with and supporting enterprise application systems,

preferably in a casino environment.

o At least one (1) year experience with Project Management or equivalent certification


? Certified in at least One (1) of the following or an additional Two (2) years working with and supporting

enterprise application systems,

o Microsoft Server

o SQL Server

o AS 400

o Project Management





? Must be able to pass company pre-employment Drug and Alcohol test.

? Must be able to secure license from Gaming Regulatory Authority.

? Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.

? Responsible for following all relevant DGR's.


? Must possess excellent verbal and written communication skills.

? Must be able to effectively communicate in one-on-one, small group situations, and to moderate-sized

gatherings of associates, executives and/or community leaders.

? Must be able to communicate with all members of the Information Technology Team in a professional,

cordial manner, in order to successfully accomplish departmental and company goals.


? Must have the ability to correctly apply the principles of Boolean Algebra, add, subtract, multiply and divide

in all units of measure, using whole numbers, percentages, common fractions, and decimals, and work with

mathematical concepts such as statistical inference.


? Must be well organized, with the ability to meet timelines.

? Strong verbal and written communication skills are critical.

? The ability to self-direct and work independently, as well as work in a team setting.


? Must be able to apply common sense understanding to a variety of situations, in order to collect data,

analyze facts, and determine appropriate response.

? Ability to apply good fault isolation techniques to a variety of situations.


While performing the duties of this job, the associate is regularly required to:

? Talk and hear;

? See and adjust focus to include close, distance, depth, and peripheral vision;

? Stand, walk, run, sit, balance, stoop, kneel, climb, crouch, and/or crawl;

? Handle objects, tools, and controls; reach with arms and hands.

? Lift and/or move objects weighing up to fifty (50) pounds.

? Operate equipment/machinery such as Genie Lift, etc.

? Work on six (6') foot or twelve (12') foot ladders.


? This position will be utilized to support all Grand Casino properties and will require travel between other

sites in the region.

? Occasionally off-site training is required and may include interstate and/or intrastate travel. This may

include air travel.


While performing the duties of this job, the associate is regularly exposed to:

? A low-to-moderate noise level (offices).

? A moderate-to-loud noise level (public areas).

? Second-hand cigarette/cigar smoke.

? Chemical solutions such as cleaning, polishing and lubricating compounds.

? Moving mechanical and/or electrical components.

? The risk of electrical shock.

? Regularly exposed to radiation (from computers).

Position Requirements  
Full-Time/Part-Time Full-Time  
Shift Days  
Position Sr. Hospitality Engineer  
Division Grand Casino Mille Lacs  
Close Date  
Open Date 8/30/2018  
Location Grand Casino Mille Lacs  

This position is currently not accepting applications.

To search for an open position, please go to


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