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Senior Program Manager - Retail 


Position Mission

Under general direction, the Senior Manager - Retail is responsible for the development, resourcing and delivery of Retail portfolio of programs and services for WECC to ensure its success in the marketplace.

Primary & Essential Responsibilities

1. Oversee and direct multiple high-dollar programs impacting the success of the programs and services offered by the organization to include:

  • Establish and manage standard program designs across the program portfolio. Monitor and track program portfolio between client program implementation and against the market.
  • Oversee all programs/services and project design, planning and delivery within the program portfolio.
  • Establish and manage subcontractor and market provider networks that participate across the portfolio of programs and/or services.
  • Establish and lead cross functional teams within and outside of WECC that deliver on common program goals.
  • Oversee all budgetary responsibilities for programs/services and projects.
  • Manage and/or oversee programs and projects from point of conception to completion. This includes, but not limited to: achieving performance goals and ensuring quality and compliance standards are met.
  • Lead ongoing analysis of program/services or project effectiveness throughout the life of the program or project to ensure client needs are being met.
  • Collaborate with clients, colleagues, and team members to evaluate programs, measures and services for purpose of creating synergies and providing program and process enhancements across all programs offered.

2. In collaboration with Strategic Development and Client Services, participate in the development of program innovations and new business development

  • Develop program strategies, budgets and subject matter expertise in support of client proposals.
  • Identify and develop proposals for program innovations within existing client programs.
  • Coordinate implementation of pilots for new program designs or delivery methods.
  • Participate in contract negotiations with existing or potential clients along with staff or colleagues across the organization.

3. Build relationships both internally and externally to ensure WECC remains competitive in the marketplace through the following activities:

  • Represent WECC at regional and local industry conferences/ associations to ensure WECC is staying current with industry best practices.
  • Participate in national, regional, and local industry events, giving papers/ presentations on the program portfolio to demonstrate WECC’s expertise and participate in industry collaboration specific to the portfolio.

4. Manage the assigned department:

  • Recruit and hire the most qualified and talented staff in conjunction with Human Resources.
  • Provide appropriate level of training to new and existing department staff in collaboration with WECC’s training function.
  • Provide information and on-going feedback to department staff regarding expectations and performance.
  • Address and resolve all performance concerns and issues in a timely manner.
  • Work with department staff on individual professional development.
  • Prepare and conduct annual performance reviews.
  • Develop and manage the department budget and resource plan.
  • Ability to manage multiple projects simultaneously.

5. These responsibilities are not all inclusive and other duties may be assigned from time-to-time.

Position Requirements

Essential Skills and Experience

  1. Bachelors Degree in Business, Marketing, or related field and/or
  2. 5-7 years of program, contract negotiations and project oversight work experience to include the following:
  • Provide strategic direction into the development of programs and project planning
  • Budget and contract management
  • Leading cross-functional team(s)
  • Building and managing client/peer/vendor relations
  • Project management experience to include but not limited to: project design implementation, and facilitation for large projects and ensuring deadlines are met
  • Conduct or oversee research and analysis of programs/contracts
  • Supervision of a professional team of employees and contractors
  1. Negotiation and conflict resolution skills.
  2. Excellent communication and writing skills.
  3. Proficient use of Microsoft Office Suite or comparable software.

Preferred Skills and Experience

Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Benefits In today's market, strong employee benefits differentiate organizations. WECC provides a competitive benefit package, including health and dental insurance, life and disability insurance, and 401(k).  
Location Madison, WI  
About the Organization Founded in 1980, WECC is a mission-driven nonprofit designing and delivering real energy solutions for our clients' benefit. WECC champions innovative energy initiatives that deliver short- and long-term economic and environmental benefits to consumers, businesses, and policy makers. WECC's team of experts is passionate about delivering measurable results.

Why work for WECC?
- Challenge yourself
- Achieve meaningful outcomes
- Drive change

If you're an enthusiastic individual looking for new challenges with a company that respects people, planet, and productivity, send us your cover letter and resume. We look forward to hearing from you!

EOE Statement WECC is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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