 Get back to nature by working at the beautiful Arizona-Sonora Desert Museum!
We are searching for a Guest Services Assistant who will make the most of their time with our members and guests to ensure that they start and end their visits with positive experiences. You will primarily greet, admit, and direct guests while selling single & group admission tickets through a computerized system. You will aid in selling ASDM memberships and explain the benefits of the various membership levels. Guest Services Assistants are also key in keeping communications flowing between our staff via calls through the switchboard and our 2-way radio system. If you enjoy helping people and want to aid us in our mission, then please keep reading. Are you already a fan of the Desert Museum? Each ASDM employee gets a free dual-level Desert Museum membership and special discounts. Where else in Tucson can you watch the wildlife as you take your break, go wave hello to the otter, or pop over to walk among the busy hummingbirds? You might even find time in the day to meet our stingrays. You could be among the first to know when there are baby prarie dogs, see a new art exhibit, or find a flying saucer cactus in bloom! A minimum of one year of year computer experience, cash-handling, and customer service work is highly desirable. Familiarity with the Desert Museum is a plus. We are open every day of the year, so you must be available to work weekends, holidays, and occasional evenings as needed. This is a year-round position that is benefits eligible. This position was opened on July 13, 2018 and does not have a closing date. It is considered open until filled; however, it is highly recommended that all credentials be submitted for consideration as soon as possible. Application review will begin immediately. Applicants must be at least 18 years of age. Please understand that if offered a position, you will, as a final condition of employment, be required to successfully complete a pre-employment drug screen and criminal background check. ____________________ Reports To: Guest Services Manager
Date Prepared: May 22, 2018
Part-time: 32 hours/week with benefits
Wage Progression: Initial Step is currently $11.32/hour with annual step increases based upon hire date and the bargaining unit agreement in effect at the time of the anniversary date. Current steps: Step 2 is $11.66; Step 3 is $12.01; Step 4 is $13.09; Step 5 is $13.48; Step 6 is $13.75; Step 7 is $14.03; Step 8 is $14.31. Summary Meets ASDM guest service and communication needs by performing the following duties. Essential Duties and Responsibilities include the following. Other duties may be assigned. - Offers guests a positive first impression of the Museum by professional manner and appearance.
- Sells single and group admission tickets utilizing ticket software that prints number of tickets requested by guests and hand ticket(s) to guest.
- Accepts payment makes change and handles cash and credit card receipts in accordance with policies and procedures.
- Keeps daily balance sheet of cash received and tickets sold.
- Sells other items on occasion as needed, such as raffle tickets, special event tickets, etc.
- Assists guests with wheelchair, stroller and electric scooter rental and usage.
- Assists guests with lost or found items, minor first aids, separated parties, etc.
- May assist in coordinating group visits, including tour groups and school groups.
- May assist in compiling and mailing marketing materials.
- Answers questions concerning routes, schedules, and facilities.
- Explains and sells Museum memberships.
- May operate the PBX radio, pager, telephone systems and handling routine and emergency calls. (PBX functions as communication center for Museum emergencies.)
- Answers telephone in professional, friendly manner.
- Some cashiering duties such as the Sting Ray Exhibit and Plant Sale will require you to be outside and be able to work in all weather conditions.
- Performs other related duties as assigned.
Supervisory Responsibilities This job has no supervisory responsibilities. |
Education and/or Experience - High school diploma or general education degree (GED) and six months to one year related experience and/or training; or equivalent combination of education and experience.
- A minimum of one year of year computer experience, cash-handling, and customer service work is highly desirable.
- Familiarity with the Desert Museum is a plus.
Other Skills and Abilities
Ability to work weekends, holidays, and occasional evenings. _____________________ The above position description reflects a general overview of the responsibilities, reporting relationships and position requirements for this job classification. It is not intended to be a complete description of all duties and requirements that may be inherent in the position. |
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