ESSENTIAL DUTIES OF THE POSITION:
„h Guides and supports Front desk, Bell person, Reservation, PBX, and House person Associates in the daily performance of their duties.
„h Communicates to Hotel Management any guest, associate or guestroom problems.
„h Documents performance information on associates to be used for annual evaluations.
„h Compiles and presents annual evaluations to Hotel associates.
„h Handles all guest requests, concerns, or problems in a prompt and courteous manner.
„h Ensures a maximum level of service and satisfaction is achieved and maintained.
„h Posts charges to guest accounts and processes payment of accounts.
„h Ensures all reservations have form of payment, and responsible for accounts without payment on non-zero balance report.
„h Facilitates the flow of information throughout the property, by organizing and presiding over regularly scheduled meetings with the Front Desk and Bell Desk Employees.
„h Maintains adequate staffing levels in the Front Desk and Bell Desk areas, by interviewing, selecting, training, scheduling, evaluating, assisting with career development, promoting, disciplining and associate separations, as needed.
„h Performs the duties of Guest Service Representative, Bell Person, and PBX Operator when staffing levels demand.
„h Works the Front Desk during peak hours of check-in and check-out to decrease the check in and check-out time for our guests. The peak hours are 1-5pm.
„h Responsible for maintaining a consistent, regular attendance record.
„h Is knowledgeable (cross- trained) in other positions within the Hotel.
„h Responsible for inventory front desk essential supplies.
„h All other duties as assigned.