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Title

Tour Guide - Part time, seasonal 

About the Organization The Frank Lloyd Wright Foundation exists to preserve Taliesin and Taliesin West for future generations, and enrich society through an understanding of Frank Lloyd Wright's ideas, architecture, and design.  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability status, genetic information, protected veteran or uniformed service member status or any other characteristic protected by law.  
Full-Time/Part-Time Part-Time  
Exempt/Non-Exempt Non-Exempt  
Location Taliesin West  
Number of Openings 6  
Open Date 8/16/2018  
Description

Position Summary:

Help bring to life Frank Lloyd Wright's Winter home and studio Taliesin West in Scottsdale, while hosting our more than 100,000 guests who visit this National Historic Site annually! The Frank Lloyd Wright Foundation is currently recruiting part time, seasonal Tour Guides for Taliesin West who can deliver a high quality guest experience via outstanding customer service to our diverse local, national and international visitors. As key members of our Public Engagement team during our busy tour season from September through May, our Tour Guides escort individuals or groups through the architectural wonders of the Taliesin West campus and in doing so, also offers our Guides the opportunity to acquire and expand their knowledge of Wright's life and work in order to function as informed ambassadors for the Frank Lloyd Wright Foundation.

Essential Functions:

  • Utilizing approved scripts coupled with previous, factually-correct knowledge as appropriate, Tour Guides conduct one or more formal, guided tours offered at Taliesin West; tours range from basic overviews of the campus and its development under Frank Lloyd Wright to specialty offerings including "Night Lights" twilight tours or daytime hikes throughout the desert shelters and landscape within the 500-acre property.
  • Answer in-depth questions about Frank Lloyd Wright and his architectural principles as well as the history and development of Taliesin West, the School of Architecture at Taliesin, and the Frank Lloyd Wright Foundation.
  • Demonstrate an articulate, calm and poised demeanor while dealing with a broad range of tour visitors and situations - particularly during seasonally crowded conditions and inclement weather; must be able to keep large groups of up to 50 individuals safe and moving together while natigating predominately outdoor tour routes and historically uneven surfaces
  • When not giving tours, Tour Guides may be called on to greet arriving guests and direct foot traffic in the FLW Store (site of tour check-ins), coordinate tour-specific refreshments and services, and assist with general office and clerical assignments.
  • Other duties as assigned.
 
Position Requirements

Minimum Qualifications:

  • High school diploma and a minimum of two years of experience in providing customer service within face-to-face customer encounters as often obtained in hospitality, retail, and service positions;
  • Excellent public speaking and presentation skills, including ability to effectively present information and respond to questions in small-group settings.
  • Proven problem-solving ability and interpersonal skills as obtained by interacting with a diverse range of individuals including adults, children, fellow staff/leaders, and others.
  • Positive attitude and demeanor while executing a variety of tasks crucial to positive guest experiences and efficient operations.
  • Ability to navigate and traverse desert terrain, and to tolerate weather conditions prevalent at the time (including extreme heat) while fulfilling essential functions of this position.
  • Strong active listening skills as demonstrated by offering full attention to what other people are saying, taking time to understand the points being made including asking questions as appropriate, and acknowledging positive interactions as they occur.
  • Must have ability to work a varied schedule inclusive of occasional nights and weekends throughout the tour season that runs September-May.

Preferred Qualifications:

  • Previous tour guide/docent/host experience as obtained in museums/cultural sites/historic settings.
  • Knowledge of Frank Lloyd Wright and his architectural principles.
  • Bilingual (English/Spanish) speaking ability a plus.
 

This position is currently accepting applications.

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