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Customer Service Representative, CCE 

Category Customer Service  

Essential Functions

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  1. Answers incoming telephone calls and responds to applicant/credential holder inquiries.
  2. Gathers information from applicant/credential holder to assist in determining whether an issue exists. Clarifies issues stated by applicant/credential holder, assists with determining the cause of any issues, and assists with expediting solutions where needed.
  3. Transfers calls to appropriate team members as necessary, providing all applicant/credential holder information and a brief summary of the issue.
  4. Closes calls by summarizing to applicant/credential holder all action taken and confirming any follow-up needed for resolution.
  5. Responds to incoming emails or transfers to appropriate team member as necessary within 48 hours.
  6. Identifies and documents quality of service issues and patterns and informs appropriate team member in order to ensure effective and long-term solutions.
  7. Organizes and files documentation as needed.
  8. Other duties as assigned.
Position Requirements

What We Require

  • High school diploma or GED required.
  • Associate degree (AA) or equivalent from two-year college or technical school preferred.
  • 2 years of related experience and/or training preferred.
  • Or equivalent combination of education and experience.
Full-Time/Part-Time Full-Time  
Shift Days  
Position Customer Service Representative - State License Review  
Close Date  
Exempt/Non-Exempt Non-Exempt  
Req Number CUS-18-00001  
Open Date 5/12/2020  
Location National Board for Certified Counselors  
About the Organization
EOE Statement NBCC and Affiliates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.  

This position is currently not accepting applications.

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