Share Email Opening Title Teller Manager I (Danbury/Hayestown)  About the Organization We are people serving people. Established in 1849, Savings Bank of Danbury is a full-service community bank rooted in history and positioned for the future. We provide a full array of deposit, savings, and lending services for individuals and businesses. Through modern banking technology, our customers can access to their accounts and manage their money anytime, on the go. We are committed to employing highly-motivated people who value customer care, professionalism, and team success.   EOE Statement Savings Bank of Danbury is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.   Position Teller Manager I   Full-Time/Part-Time Full-Time   Description Reports To: Assistant Branch Manager Indirect Reports: 1 to 5 FLSA Status: Non-Exempt The Teller Manager is responsible for successfully leading a team of talented individuals to achieve the operational, products & services referrals, and customer satisfaction goals for their department. Key responsibilities include, assisting tellers with building customer relationships, accurately recording daily transactions, identifying products and services that will benefit customer accounts, efficiently accomplishing customer requests and ensuring team compliance with all banking policies, procedures and regulations. Key Responsibilities Transaction Accuracy Processes a wide variety of customer transactions including deposits, withdrawals, payments, and other miscellaneous transactions Cashes checks within limits of established policy accurately and efficiently Balances cash drawer daily for both the cash and transaction totals Balances branch vault cash daily for both the cash and transaction totals Validate total branch check batches and branch transactions balance Transaction Processing Efficiently and accurately records checks, deposits, withdrawals and other transactions into the computer systems Answers customer questions proactively and probes for additional information as needed Successfully manage periods of heavy traffic at the branch and reviews teller schedules with management weekly Customer Relationships Provides outstanding service that achieves high customer satisfaction results and builds strong, long-term customer relationships Promptly addresses and resolves customer concerns and inquiries in a positive, confident manner Consistently makes time to be friendly, get to know our customers and make every customer feel important Product Knowledge & Recommendations Show knowledge of the products and services offered by the organization Review current accounts and customer requests to determine new products and services that will benefit the customer Identify customer needs and refers customers to appropriate branch personnel Refer customers to the correct departments and contacts that provide specific products or services Compliance & Security Lock and secure cash drawer and teller station, follow all branch security procedures Greet and/or acknowledge customers as they come into the branch and report any unusual occurrence to the supervisor Secure all documents and confidential data following the "clean desk" policy; lock computer screen and secure equipment when leaving desk or station Comply with BSA requirements relating to Suspicious Activity Reporting, Currency Transaction Reporting, OFAC and red flags Is aware of and complies with CRA guidelines and policies, ethics policy, and the bank's non-discrimination policy, comply with banking regulations Is aware of and complies with BSA and AML policies and procedures Follow all bank policies and procedures   Position Requirements Educational and experience requirements include: High school diploma/GED required and equivalent finance or banking experience Advanced knowledge of banking customer service principles and processes Ability to use mathematics to accurately compute routine and complex transactions Strong interpersonal skills including verbal communication and listening skills Relevant experience developing and achieving team goals Strong computer and electronic skills Ability to use banking software Strong critical thinking abilities Supervisory experience preferred Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee: Is regularly required to operate a computer and other office equipment, such as, a copy machine, calculator, phone, and computer printer. Must be able to remain in a stationary position 60% of the time. Is required to have close visual acuity to perform an activity such as, viewing a computer terminal and determine the accuracy, neatness, and thoroughness of work assigned to self and staff. Is required to express or exchange ideas by means of the spoken word to convey detailed spoken instructions to other employees accurately. Must be able to receive detailed information through oral communication.   Hours Per Week 37.5  This position is currently not accepting applications. 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