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Title

Application Help Desk 

Category Information Technology  
Description

POSITION SUMMARY: The Application Help Desk provides application support to all departments and locations within Midwest Eye Consultants (MWEC). Responsibilities include installing, diagnosing, maintaining and upgrading all software and application system while ensuring optimal performance. This person processes Help Desk calls in a timely and accurate manner, and provides employee training and assistance as required.

 
Position Requirements

ESSENTIAL RESPONSIBILITIES:

  • Installs, diagnose repairs, maintains and upgrades all software and application systems for all departments to ensure performance.This includes reviewing process flow and function of user to accomplish desired task

  • Provides employee training and assistance for application systems both new and existing, as required

  • Maintains and correctly utilizes support ticketing systems to tracks and prioritize system issues

  • Escalate issues to proper resources as appropriate

  • Troubleshoots application system issues, in addition to associated peripheral equipment (signature pads, cameras, scanners) interacting with the application

  • Coordinates with supervisor when outside support is needed

  • Work with IT department to identify and isolate issues that encompass both software and hardware issues

  • Rotates “on call” responsibilities, including rotation on nights and weekends as required

  • Performs other duties and assumes various responsibilities as determined by supervisor

    EDUCATION AND/OR EXPERIENCE:

  • Bachelor’s degree in Computer Science or related field is preferred.Equivalent education and work experience will be considered

  • CompTIA A+, Net+ or equivalent experience is preferred

  • Experience with database systems such as MS-SQL is desired

 
Full-Time/Part-Time Full-Time  
Shift Days  
Pay Rate $16-$18/hour  
Position Status Full Time  
Manages Others No  
Travel Required  
Position Application Support Specialist  
Exempt/Non-Exempt Non-Exempt  
Location Midwest Eye Consultants, Kokomo Area  
About the Organization The vision of the doctors and staff of Midwest Eye Consultants is to provide our patients with excellence in eye health care. In order to fulfill this vision, the doctors of Optometry and Ophthalmology, along with our technicians, opticians and patient services staff, embrace the ongoing evolution in eye care through expanded technology and knowledge. In addition, our doctors of optometry work hand in hand with doctors of ophthalmology, enabling us to provide both primary and secondary care.  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
supervisorUID None Specified 


This position is currently not accepting applications.

To search for an open position, please go to http://MidwestEyeConsultants.appone.com



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