Share Email Opening Title Customer Service Specialist  Number of Openings 1   Description Why get a job when you can have a career with a great company? Come join our growing Customer Service team at Cheer Pack North America. Monday - Friday 8 AM to 5 PM Performance standards: •Annual performance appraisal •Merit increases Comprehensive Benefits package Include: •Medical, Dental, Vision, and Pet insurance and more! •401k with 3% match + 1/2% up to 5% •3 Weeks Paid Time off / prorated, based on date of hire 10 PAID HOLIDAYS YEARLY BONUS PROGRAM   Customer Service Specialist Position Summary: The Customer Service Specialist will performs all necessary duties relating to customer service and inside sales. Customer Service Specialist* summary:*   Qualifications required: Minimum three years' experience in manufacturing and/or customer service setting. Bilingual – Must be able to speak and write fluent Spanish Highly developed sense of integrity and commitment to customer service and customer satisfaction. Business experience in order entry and purchasing within an ERP system with ability to understand cumulative order balances – IFS experience a plus. Accurate data entry, an ability to work in a fast pace detailed oriented environment. Excel/Word proficiency. Ability to communicate clearly and professionally, both verbally and in writing. Strong organizational skills. Business math and writing. Well-presented, polite and tactful. Strong work ethic and team player mentality.   Position Requirements Essential functions and responsibilities of the Customer Service Specialist: Perform contract review on Direct Buy sales order to ensure they are in line with the terms and conditions of the quotation. Enter sales orders accurately into an IFS ERP system in line with the customer’s demand allocation, maintaining cumulative balances, adjustments to orders for creating shipments, edits for re-promises using the correct functionality in IFS. Automatically issue purchase orders with a direct link to sales orders in IFS. Process customer orders for cylinders and overseas shipments using the direct delivery process. Receive the direct buy shipment into the IFS ERP system, and prepare the delivery charges for invoicing. Issue packing slips and BOL to the customer when product is shipped. Maintaining customers on time delivery data. Issue open order reports, communicate changes and enforce delivery terms and conditions. Follow up on expected delivery dates and other potential issues and communicate them to the management team, customer service, purchasing and the customers, when appropriate. Report expiration dates to customers as they relate to inventory in stock. Performs assigned system maintenance to ERP system as well as other various electronic files. Must Follow All Company Policies and Procedures   Non-essential skills and experience: •Microsoft Project, Power Point, Visio •All other duties as required. Customer Service Specialist* Salary:* Commensurate with experience This is a non-exempt position; the Customer Service Specialist will earn time and a half during overtime hours worked. Customer Service Specialist Job Type: Full-time Customer Service Specialist Salary: $ VERY COMPETITIVE WAGES FOR THE AREA $ Customer Service Specialist Job Type: Monday through Friday 8am-5pm Cheer Pack North America is committed to equal employment opportunity and employs all qualified persons without regard to race, color, religion, national origin, sex, age, handicap, or any other classification protected by the federal, state or local laws. If you feel you have not been treated in accordance with this policy, you should contact the Human Resources Director. CPNA assures all employees that no individual filing a complaint will be discriminated against as a result of their complaint.   Full-Time/Part-Time Full-Time   Shift Days   Shift Days   Shift Hours   Position Customer Service Specialist   Exempt/Non-Exempt Non-Exempt   Req Number ADM-18-00006   Open Date 11/11/2021   About the Organization Cheer Pack North America and its Global partners are the leaders in flexible spouted pouch packaging around the world (think squeezable pouches with fruit purees). Our food packaging can be found in nearly every home in America and is used by the largest, most well-known food brands to deliver food and more to consumers. MISSION STATEMENT • CPNA will reach its vision due to our focus on anticipating and meeting customers' needs for innovation and quality. • CPNA will prosper using the most cost-effective, quality manufacturing available and by creatively and profitably selling these products to the marketplace. • CPNA will maintain an entrepreneurial spirit, focusing on flexibility and willingness to adapt to meet customer's needs. • As a manufacturing and sales company, CPNA knows that its goals will best be met through the talents of a trained, committed, enthusiastic workforce. CPNA pledges to provide these employees with a safe workplace and to be an excellent corporate presence in the community. Our Employees Cheer Pack appreciates the rich diversity of the people in the community where we work. Therefore, the Company aims to create and maintain a professional environment where differences are respected, varied skills and abilities of diverse individuals are valued, and everyone may contribute to the success of the organization.   EOE Statement Cheer Pack North America is committed to equal employment opportunity and employs all qualified persons without regard to race, color, religion, national origin, sex, age, handicap, or any other classification protected by the federal, state or local laws. If you feel you have not been treated in accordance with this policy, you should contact the Human Resources Director. CPNA assures all employees that no individual filing a complaint will be discriminated against as a result of their complaint.   This position is currently not accepting applications. To search for an open position, please go to http://CheerPackNorthAmericaLLC.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles -- None found --

Click here for technical assistance.