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Title

Onboarding Concierge 

About the Organization eXp Realty is one of the fastest growing real estate brands in North America, with thousands of agents operating across the United States and Canada.

eXp Realty attracts the most talented people from all fields. Whether you're a real estate professional, engineer, marketer, accountant or another field, you'll be challenged and inspired every day. Join us on this incredible journey!  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Description

General Summary:

The Onboarding Concierge will be responsible for the overall customer service and support of new agents wanting to join eXp Realty. Their main task is to man our Onboarding Concierge desk and assist agents in triaging their inquiries.

Major Duties & Responsibilities:

  • Assist agents in providing support and direction during the onboarding process
  • Management of the Onboarding Concierge desk
  • Assist agents in status updates to their application process
  • Triage support needs and provide direction to the appropriate resource
  • Provide excellent customer service
  • Respond to client communication in a manner that provides added value and generates significant customer satisfaction
  • Rapidly establish a positive working relationship with agents and other professionals
  • Work continuously on a task until completion (or referral to third parties, if appropriate).
  • Identify problem areas, devise and deliver solutions to enhance quality of service and to prevent future problems.
 
Position Requirements

Education:

High School Diploma/GED required

Experience:

  • Must be able to work an 8:30am - 5:30pm PST shift Monday through Friday.
  • 1+ years of experience in a front line customer service role
  • Ability to work and manage in a high volume environment
  • Ability to multi-task
  • Experience in conflict resolution and diffusing situations as needed
  • Ability to self manage
  • Excellent organization skills
 
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

To search for an open position, please go to http://EXPRealtyLLC.appone.com




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