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Title

Refund/Return Processor I 

About the Organization Since 1986 LERETA's nationwide team of real estate tax and flood professionals has provided the mortgage and insurance industries the fastest, most accurate and complete access to property tax and flood information across the nation. With 5.8 million tax loans and over 12 million flood loans under service, LERETA is an industry leader committed to service excellence and providing cost-effective solutions to customers.  
Open Date 3/4/2019  
Position Refund/Return Processor I  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Category Tax&Flood  
Location Covina  
Req Number TAX-18-00327  
Description

The Refund/Return Processor I will process and research any refund or return checks received from the taxing authority by using the required customer guideline while staying within the Service Level Agreement. Decision making is required to complete these checks and determine complete resolution with agency and/or homeowner's escrow account.

Tax Procurement

  • Procures tax information from tax agencies. Tax amount data procurement method consists of telephone, e-mail, and fax communication to taxing agency jurisdictions.
  • Interprets tax amount data and statuses per property taxes received from taxing agency jurisdictions and effectively identify tax status for payment processing.

Workflow Management

  • Effectively monitors, reports, and communicates status of work assignments and statistics to supervision.

Customer Service

  • Responds to mortgage lenders and taxing agency jurisdictions by utilizing effective verbal and written communication in a prompt and accurate manner.

Quality Control

  • Applies and supports the implementation of new or modified policy and procedures as instructed to ensure Refund/Return Team standards are met.
  • Accurately prepares production/statistical reports as applicable.
 
Position Requirements
  • High School Diploma or equivalent.
  • Experience in Microsoft Excel 2007, Microsoft Word and Microsoft Access 97.
  • Data Entry/Computer usage experience.
  • Customer Service Experience.
 
EOE Statement We are an Equal Employment/ Affirmative Action Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

To search for an open position, please go to http://LERETALLC.appone.com



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