Responsible for supervising the food production line by monitoring preparation of all foods during an assigned shift, ensuring the efficiency of the line and kitchen operation on a scheduled shift is completed in accordance with Mille Lacs Corporate Ventures specifications and standards.
MEETING PERFORMANCE EXPECTATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
ESSENTIAL DUTIES OF THE POSITION:
Responsible for preparing, seasoning, finishing, and garnishing all food in kitchen preparation in accordance with established recipes.
Enforce performance standards, policies and procedures as they relate to Venue operations.
Ensures smooth and efficient operations on a continual basis.
Ensure the highest possible standards of Guest Service and Associate relations are maintained and carried out in a fair and equitable manner.
Ensure compliance with all health and safety standards/regulations as well as all applicable beverage, Tribal, Federal, State and Local laws/ordinances.
Assist Venue Management with scheduling of Associates and ensuring correct staffing levels and adjustments are made in accordance with Guest needs.
Monitor the job performance of all Associates and provides feedback to aid the Associates in developing and enhancing skills.
Provide input to the Venue Manager concerning operational deficiencies and areas in need of improvement.
Responsible for promoting positive Guest Relations through prompt, courteous and efficient service.
Review, recommend and suggest to hire, suspend, transfer, promote, evaluate, discipline and terminate all service Associates in a fair and equitable manner.
Responsible for listening to, evaluating and handling Guest complaints in a way that satisfies the Guest to their satisfaction.
Responsible for maintaining open communication throughout the venue, through monthly staff meetings and daily pre-shift meetings.
Knowledge of local jurisdiction gaming laws and attendant regulations as well as Mille Lacs Corporate Ventures internal controls, policies and procedures.
Any and all other duties as assigned.
EDUCATION and/or EXPERIENCE:
Three (3) years of kitchen operations experience, to include one (1) year Supervisory/Managerial experience or two (2) years as a Grand Casino Line cook.
Serv-Safe Certification preferred (Certification is required within one (1) year of placement).
If required, must be able to pass company pre-employment Drug and Alcohol test.
Must be able to secure license from Gaming Regulatory Authority, and follow all relevant DGR's.
Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.
Must be able to effectively communicate in one-on-one and small group situations.
Must be able to read, interpret and apply instructions and technical terminology furnished in written, oral or diagram form.
Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, percentages, common fractions, and decimals.
Must be able to apply commonsense understanding to a variety of situations, in order to collect data, analyze facts, and determine appropriate response.
While performing the duties of this job, the Associate is regularly required to:
Talk and hear;
See and adjust focus to include close, distance, color, depth, and peripheral vision;
Stand, walk, run, sit, balance, stoop, kneel, climb, crouch and/or crawl;
Handle objects, tools and controls; reach with arms and hands;
Lift, push, pull and/or move objects weighing up to one hundred (100) pounds.
While performing the duties of this job, the Associate is regularly exposed to:
A low-to-moderate noise level (offices).
A moderate-to-loud noise level (operations areas).
Second-hand cigarette/cigar smoke.
Moving mechanical and/or electrical components.
Chemical solutions such as cleaning, polishing and lubricating compounds.
THE COMPANY REQUIRES EVERY ASSOCIATE TO:
Maintain a consistent and regular attendance record.
Encourage mutual respect among associates by setting positive examples consistent with company policies.
Maintain an attitude and philosophy consistent with the company mission, vision and values.
Maintain a professional reputation in the company and community.