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VTC Moderator Team Lead 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Req Number EHS18-0032  
Category Information Technology  
Division Eagle Harbor Solutions  
Location EHS Baltimore  

Eagle Harbor Solutions, LLC is seeking to hire a VTC Moderator Team Lead, who will work on-site at the government customer location in Woodlawn, MD near Baltimore, MD.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

What will you be doing?

The VTC Moderator Team Lead will perform the following duties:

  • 2-5 years of experience in most aspects of video conferencing, including design and layout of a conference room system and troubleshooting and analysis regardless of the equipment vendor
  • Prior supervision experience leading a team of VTC Operators / Moderators
  • Ability to effectively conduct and interpret tests, troubleshoot solutions for highly complex operational issues
  • Oversight in reporting and maintaining accurate inventory/configuration of all conference room equipment, and specifications
  • Strong experience with managing logistics between multiple parties as related to scheduling
  • Experience and knowledge in Audio Visual Teleconferencing Integration
  • Some technical knowledge of VTC and AV systems, equipment, equipment integration, operation, compatibility, troubleshooting techniques, procedures and testing
  • Operation of AMX touch-panels, Crestron, Cisco Spark, MCU, and associated audio/video equipment
  • Conduct routine maintenance of video cameras, microphones, projectors and flat-panel displays, touch-screens, Smart Boards, speakers, amplifiers and other VTC associated equipment
  • Conduct pre-meeting checks to include camera initialization, VTC dialing schedules, Mic prep, and more
  • Adhere to and enforce all relevant policies and procedures
  • Produce Weekly Activity Reports to the direct manager
Position Requirements

What do we require from you?

  • Demonstrated ability to be detail oriented and organized
  • Experience with Service Now ticketing system
  • Excellent communication and customer relationship skills
  • Ability to clear a Public Trust Level 6 High Risk security background investigation
  • Any relevant certifications

orking Environment & Conditions

The working environment contains various power tools, electricity, heights, construction hazards, etc. Therefore, all employees are required to take the necessary actions and precautions to ensure that all possible safety techniques and measures are employed. Must be able to lift in excess of 50 lbs. Working in extreme high and low temperatures and in cramped spaces.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or to apply to a position on our website, please contact Heaven Wood via e-mail at or by calling 703-488-9377 to request accommodations. This contact information is used for accommodation requests only and cannot be used to inquire on a status of your application.

Travel Requirements  
Security Clearance Ability to clear a Public Trust Level 6 High Risk security background investigation  
About our Company

Eagle Harbor Solutions LLC, an 8(a) certified company, is a wholly owned subsidiary of Koniag, Inc., an Alaska Native Regional Corporation and part of the Koniag Government Services Sector. EHS provides a range of professional services for cyber intelligence and information technologies capabilities to the Federal Government, Civilian, and commercial markets to further the nation's national security and civilian service missions. Eagle Harbor addresses some of our country’s most pressing challenges in the areas of Cyber Intelligence, Business Analysis, Emergency Preparedness and Contingency Planning.


Our Equal Opportunity Policy EOE Minorities/Female/Protected Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352  

This position is currently not accepting applications.

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