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Director of Marketing Operations: Cover letter & Resume required 

Category Marketing Guest Services  


Responsible for the successful overall direction and management of all activities related to the player's club, promotions, entertainment and Guest/Player development and events that uphold the brand promise.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.


Develop fresh, innovate programs, events, and entertainment to remain relevant and grow player base.

Executes and monitors strategic marketing plans, both short- and long-range to achieve revenue, profitability and market share objectives.

Develops strategies and programs to enhance player involvement with the player's club, promotions and entertainment.

Effectively coordinate and communicate event, promotion, entertainment and player development programming to ensure overall interdepartmental associate awareness and engagement.

Recruit new players into the player's club by providing compelling sign-up bonuses, card discounts, as well as promoting the overall benefits and privileges of the club.

Develops contact strategies and designs special events for high-worth players.

Prepares plans and sales strategy to develop new, maintain existing and reactivate high-worth guests to achieve established targets. Reviews and revises plan periodically based on results.

Advances short time sales and other incentive strategies to further relationships with high-worth players.

Develop tracking mechanisms to ensure accountability of monthly contract management strategy.

Responsible for facilitating training and education of player development team on player services best practices, as well as on tools and resources to aid in contact management.

Responsible for player migration up the database tiers through designed programming and rewards.

Evaluates operating budget to actual expenses, guest service standards, program performance, segment performance, player development results and on-floor guest relations.

Prepare financial schedules and variance reports exhibiting department's performance.

Periodically reviews complimentary reports to ensure compliance within guidelines.

Oversee the end-to-end coordination of promotions, entertainment and events.

Facilitates any changes to the GuestNet report, distributes quarterly GuestNet report and ensures resolution to guest complaints and discrepancies in a timely fashion.

Respond to special requests of Guests a well as Guest complaints and inquiries in a calm, prompt and courteous manner.

Ensures the department operates within fiscal and operational guidelines.Monitors profitability and performance of existing products and services.Develops initiatives to profitably build guest counts.

Maintains the balanced score card for player development, promotions and entertainment.

Facilitates the flow of information throughout the department by organizing and presiding over regularly scheduled meetings.

Utilizes effective communication skills to creatively resolve problems within the department.

Held accountable to the highest degree for the accuracy and thoroughness of departmental records and reports.

All other duties as assigned.

Position Requirements


  • Manage staff members as defined by the organizational structure.Providing guidance and leadership for the department.Hire, train and develop associates.Coach, counsel and terminate associates, as needed.

  • Supervises various associates as assigned

    The company requires every associate to:

  • Maintain a consistent and regular attendance record.

  • Encourage mutual respect among associates by setting positive examples.

  • Maintain a professional reputation in the company and community.


  • Bachelor’s Degree in Business from a four-years (4) college or university;

  • Or six years (6) related experience in the Hospitality/Casino Operations

  • And/or training or an equivalent combination of education and experience.


  • Must be able to secure licensing from Gaming Regulatory Authority

  • Mille Lacs Band member and American Indian preference will be exercised in the hiring process.

  • Responsible for following DGRs.

  • Must possess excellent communication, organizational and analytical skills.

  • Minimum of three years Casino Gaming Operations experience required.

  • Three years supervisory/managerial experience required.


  • Must be able to effectively communicate in one-on-one, small group situations, and to moderate-sized gatherings of associates and/or executives.

  • Must be able to read and interpret financial reports, contracts and legal documents.


  • Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, percentages, common fractions, and decimals.


  • Must be able to apply common sense understanding to a variety of situations, in order to collect data, analyze facts, and determine appropriate response.


While performing the duties of this job, the associate is regularly required to:

  • Talk and hear;

  • See and adjust focus to include close, distance, depth, and peripheral vision;

  • Stand, walk, run, sit, balance, stoop, kneel, climb, crouch, and/or crawl;

  • Handle objects, tools, and controls; reach with arms and hands.

  • Lift and/or move objects weighing up to fifty (50) pounds.


    While performing the duties of this job, the associate is regularly exposed to:

  • A low-to-moderate noise level (offices).

  • A moderate-to-loud noise level (public areas).

  • Second-hand cigarette/cigar smoke and e-cig vapor.

Full-Time/Part-Time Full-Time  
Shift Various Shifts  
Division Grand Casino Hinckley  
Close Date 10/12/2018  

This position is currently not accepting applications.

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