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Title

Receptionist 

About the Organization KMHS is Kitsap's nonprofit, designated community mental health provider for adults with acute and/or chronic serious mental illnesses, and children with serious emotional disturbances and their families. During 2016, KMHS provided services to more than 6,800 children and adults.

On WA's beautiful Kitsap Peninsula, offers easy access to both the pristine wilderness of the Olympic Peninsula and the big-city lights and culture of Seattle. We offer competitive salary, benefits & a positive work environment.

Inpatient, residential, and outpatient treatment services offer evidence-based treatment, using trauma informed care to help people reach their recovery goals. We offer whole person care through mental health and substance use treatment and care management, close care coordination with on-campus and community-based primary care providers, and with partner PCHS, now offer dental care to KMHS clients and the community. Many community partners assure people receive behavioral health care in the right place, in the right way, at the right time. Together we are weaving a web that connects emergency room and hospitals, substance abuse treatment, and primary care providers; creates partnerships for early intervention at home and school, supports multiple law enforcement, jail, and justice endeavors, and works to ensure housing, food, and other social supports together with social service agencies and community collaborations.

The Kitsap Mental Health Services community fosters a culture of hope and empowerment through a safe, welcoming environment, compassionate relationships, and a commitment to respecting life experiences.

KMHS is a tobacco/smoke-free and scent-free facility  
Category Clerical  
Open Date 7/11/2018  
Full-Time/Part-Time Full-Time  
Shift Days  
Location South Kitsap Satellite Office  
Description

PURPOSE:
Facilitate the work of the agency by courteously greeting and directing visitors. To work closely with the medical providers, assigned clinicians, and clients to schedule appointments. To ensure that telephone calls are answered courteously and are routed correctly and quickly.

RESPONSIBILITIES AND DUTIES:

  • Ensure positive customer relations through courteous and helpful interactions with all groups and individuals entering the building. Greet individuals, inquire as to their needs, and contact the appropriate staff person for individual and group appointments, and with their intake assessors, treatment coordinators, nurses, therapists, and medical providers and others following established check-in procedure. Determine appropriate staff to refer walk-in clients to when there is no scheduled appointment and numerous other visitors to our campus. Maintain communication as appropriate regarding delays, etc. Confirm address and phone number for clients and copy insurance card as appropriate.
  • Provide support to our medical providers, treatment coordinators, and therapists by scheduling and entering appointments into Profiler to assure provider can resolve appointment and document correct service activity. This may include setting up service plans and bookmarking appropriate staff as needed.
  • Responsible for blocking of medical provider's schedules for vacations, meetings, holidays, etc. in Profiler, to ensure client appointments are scheduled only in available appointment timeslots. Also responsible for timely entry of schedule updates in Outlook for the medical provider so real time information is available to all staff who need it.
  • Monitor the lobby activities and serve as liaison between clinicians and clients by maintaining constant awareness of client agitation or inappropriate behavior and as appropriate, respond clearly, firmly, and respectfully; contact assigned clinician, supervisor, or DMHP, as appropriate for assistance. Front desk staff can expect to deal with unanticipated and unpredictable behaviors that can create a more stressful environment for front desk staff due to how our customers present themselves on any given day.
  • Work closely with clinicians to reinforce consumer behaviors as specified in the consumer's treatment plans by using information provided in client alerts in Profiler.
  • Ensure positive agency communication by answering all incoming phone lines and routing all calls in a professional and courteous manner. Take accurate messages and distribute them in a timely manner. Connect callers to agency voice mail system following agency procedure.
  • Release protective payee checks/bus passes after receiving consumer signature on receipt. Record payments on a ledger sheet for the business department.
  • Maintain supplies for work area by submitting requisitions to the purchasing agent.
  • Ensure neat appearance of lobby, reception area, copy room, staff lounge, and interview/group rooms.
  • Responsible for opening and closing the building according to procedures.
  • In addition to the above, any other responsibilities appropriate to the position and not specifically listed in this job description.
 
Position Requirements

High school diploma or GED and one year of experience as a receptionist and/or telephone operator.  Experience in using multi-line phone systems preferred.  Computer knowledge and appointment scheduling preferred.  Knowledge and experience using Microsoft applications preferred.  One-year experience in accurately handling money.  Ability to work with people in a courteous and professional manner in person and on the phone.  Must be able to maintain composure in emergency situations. 

 
Salary DOE  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, creed, marital status, age, Vietnam era or disabled veteran status, or the presence of any sensory, mental, or physical disability.
 

This position is currently not accepting applications.

To search for an open position, please go to http://Kitsap.appone.com



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