The position's primary responsibility is to effectively and efficiently execute shipments to meet the service objectives set by the company. Responsibilities include inbound packaging/ingredients moves, intra-plant transfers, and customer shipments for their assign plant(s). The position will and must work harmoniously in support of the plants, vendors, carriers, and Customer Service Team to meet mutual service goals.
Execute the daily plan by carrying out carrier assignment, tender, track and trace activities in support of on-time delivery of shipments.
Act responsively and reasonably as a liaison between carrier dispatchers, plant personnel, customer service representatives, and managers to communicate operational requests for shipments, status, and other requests that facilitate effective movements.
As directed by management, report on operational issues impacting the assigned plant(s) and involved customer, vendor, carriers activities. Identify, communicate, and work to resolve exceptions to the transportation plan that will impact a shipment and service expectations.
Responsible for investigating and resolving Customer Complaints and over, short, and damage (OS&D) issues.
Effectively process and support the Back-Order and RPA processes and system activities.
Act and respond in a timely manner to the flow of communication involving the assigned plant(s) of responsibility. Provide documentation to support a fluid operation. Elevate issues that adversely impact service so that the Unit may respond quickly and effectively.
Monitor shipments within assigned area of responsibility to ensure the highest level of on-time performance. Proactively reconcile exceptions, requesting assistance from management when needed.
Provide options, recommendations, or alternatives that address or prevent a service failure and in support of cost savings.
Operate proficiently within the TMS, AS400, and JDE systems to effectively support service and support economic objectives.