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Department Assistant - Floater 

About the Organization KMHS is Kitsap's nonprofit, designated community mental health provider for adults with acute and/or chronic serious mental illnesses, and children with serious emotional disturbances and their families. During 2016, KMHS provided services to more than 6,800 children and adults.

On WA's beautiful Kitsap Peninsula, offers easy access to both the pristine wilderness of the Olympic Peninsula and the big-city lights and culture of Seattle. We offer competitive salary, benefits & a positive work environment.

Inpatient, residential, and outpatient treatment services offer evidence-based treatment, using trauma informed care to help people reach their recovery goals. We offer whole person care through mental health and substance use treatment and care management, close care coordination with on-campus and community-based primary care providers, and with partner PCHS, now offer dental care to KMHS clients and the community. Many community partners assure people receive behavioral health care in the right place, in the right way, at the right time. Together we are weaving a web that connects emergency room and hospitals, substance abuse treatment, and primary care providers; creates partnerships for early intervention at home and school, supports multiple law enforcement, jail, and justice endeavors, and works to ensure housing, food, and other social supports together with social service agencies and community collaborations.

The Kitsap Mental Health Services community fosters a culture of hope and empowerment through a safe, welcoming environment, compassionate relationships, and a commitment to respecting life experiences.

KMHS is a tobacco/smoke-free and scent-free facility  
Category Clerical  
Open Date 6/26/2018  
Full-Time/Part-Time Full-Time  
Shift Days  
Location Kitsap Mental Health Services (Main Campus)  

Insure the continuity of Support Services by providing full time coverage for support positions throughout the agency when needed.


  • Provide continuity of care to consumers and staff by covering for reception staff, clinical records staff, department/program assistants, and switchboard operators when absent. Job assignments and work hours will change on an on-going basis.
  • Ensure positive customer relations through courteous and helpful interactions with all groups and individuals entering our buildings contacting appropriate staff following established check-in procedures. Monitor the lobby activities. Maintain awareness of consumer agitation or inappropriate behavior and respond as appropriate.
  • Answer all incoming phone lines and route calls in a professional and courteous manner. Assess client phone calls by determining urgency and client needs using tact and diplomacy in the face of potentially hostile, demanding callers. Schedule or cancel client appointments following guidelines for ensuring staff are notified. Route internal and external mail according to procedures. Open and date-stamp all incoming mail and distribute to appropriate departments following procedures.
  • Record client vitals for all clients, as appropriate, that check-in for medical provider appointments. Assist in maintaining Electronic Medical Record (EMR) by submitting record release requests, updating data in client record, and other record-keeping tasks.
  • Insure consistent records standards for confidentiality, legality, and accuracy when working in clinical records. Process correspondence and scan records. Maintain correspondence logs.
  • Provide coverage for department assistants, typing progress notes, reports, letters, memos, and forms. Balance and administer petty cash. Process referrals, and enter data as required for screenings, demographic data, financials, and outcome measures. Prepare for admissions according to department assistant procedures. Copy, assemble, process and/or deliver nursing and transfer packets, census reports, forms, charts, lab results and specimens. Complete financial agreements, including contacting insurance entities regarding client eligibility and researching Medicaid eligibility. Data entry to EMR and various programs, research and retrieve medical records for patients, filing, faxing. Prepare charts for court. Disassemble inpatient charts after discharge in a timely manner, reviewing charts for discrepancies.
  • Perform errands as necessary including pick-up/delivery of mail between campuses on an as needed basis. Assist all other clerical staff with work overloads by completing typing, scanning, filing, or telephone duties.
  • In addition to the above, any other responsibilities appropriate to the position and not specifically listed in the job description.
Position Requirements

MINIMUM QUALIFICATIONS:  High school diploma or GED.   A minimum of two years of office experience and one year of multi-line phone systems experience.  Accuracy in handling money. The ability to work with people courteously and professionally in person and on the phone.  Knowledge and experience in computer data entry and with using MS Word and Excel. The ability to accurately type 40 wpm is required, Must be able to maintain composure in emergency situations. Must be able to interpret written procedures, accept direction from peers and communicate clearly, both verbally and in writing. Experience in scheduling appointments preferred.  Must be able to work independently, be organized, manage time well, and work effectively with divergent types of people. Must be energetic, outgoing and flexible. Knowledge of medical terminology helpful. Possess and maintain valid driver’s license with an acceptable motor vehicle report and reliable, insured transportation.  

PHYSICAL CONSIDERATIONS:  While performing the duties of the job, the employee is required to walk, sit, use their hands and fingers to handle records, reach with hands and arms, stoop, kneel or crouch, and communicate effectively.  This position requires the employee to lift up to 25 pounds.  This position includes repetition movement of extended arm along with a range of motion from floor level to approximately 70 inches above floor level. Close vision and the ability to adjust focus are also required for the position.

Salary DOE  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, creed, marital status, age, Vietnam era or disabled veteran status, or the presence of any sensory, mental, or physical disability.

This position is currently not accepting applications.

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