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Title

IS Help Desk Representative 

About the Organization KMHS is Kitsap's nonprofit, designated community mental health provider for adults with acute and/or chronic serious mental illnesses, and children with serious emotional disturbances and their families. During 2016, KMHS provided services to more than 6,800 children and adults.

On WA's beautiful Kitsap Peninsula, offers easy access to both the pristine wilderness of the Olympic Peninsula and the big-city lights and culture of Seattle. We offer competitive salary, benefits & a positive work environment.

Inpatient, residential, and outpatient treatment services offer evidence-based treatment, using trauma informed care to help people reach their recovery goals. We offer whole person care through mental health and substance use treatment and care management, close care coordination with on-campus and community-based primary care providers, and with partner PCHS, now offer dental care to KMHS clients and the community. Many community partners assure people receive behavioral health care in the right place, in the right way, at the right time. Together we are weaving a web that connects emergency room and hospitals, substance abuse treatment, and primary care providers; creates partnerships for early intervention at home and school, supports multiple law enforcement, jail, and justice endeavors, and works to ensure housing, food, and other social supports together with social service agencies and community collaborations.

The Kitsap Mental Health Services community fosters a culture of hope and empowerment through a safe, welcoming environment, compassionate relationships, and a commitment to respecting life experiences.

KMHS is a tobacco/smoke-free and scent-free facility  
Category Information Technology  
Open Date 6/25/2018  
Full-Time/Part-Time Full-Time  
Shift Days  
Location Kitsap Mental Health Services (Main Campus)  
Description

PURPOSE:
Provide a central point of contact to agency computer users for technical support and assistance, investigating and resolving problems with computer hardware, computer software and Electronic Health Records (EHR) by web based ticketing system and telephone. Train users on proper use of the EHR system.

RESPONSIBILITIES AND DUTIES:

  • Process web based ticketing system requests or receive telephone calls from computer users having problems using software or inquiring how to use specific software such as (EHR, Microsoft office, Windows, etc.).
  • Work with customers over the telephone or via web session to learn procedures, diagnose source of difficulty, find solutions and answer questions.
  • Develop, schedule and conduct training, general and role specific, for end users utilizing agency hardware and software. Create and maintain training presentations, training materials, and job aids for the various training sessions (Orientation, Refresher classes, Helpful Hints, Frequently Asked Questions). Provide instruction via classroom, one-on-one, and web-based applications with users as needed.
  • Maintain Information Services web based ticketing database to assign appropriate IS staff to respond to problems and track work orders. Document methodology, response, and resolution to every closed ticket.
  • Maintain a current working knowledge of the operation and use of agency computer programs (EHR, Windows, Microsoft Office products, computers, phone system, etc.) and electronic interfaces.
  • In addition to the above, any other responsibilities appropriate to the position and not specifically listed in the job description.
 
Position Requirements

MINIMUM QUALIFICATIONS: Associate Degree in information systems, telecommunications or related area or equivalent experience. Knowledge/proficiency in telecommunications systems, personal computers, Windows, networking, Microsoft Office applications, mobile devices and data base management products is necessary. Be able to analyze information, assess problems and reach accurate decisions. Organize projects, prioritize work schedule to meet deadlines, and work independently. Good oral and written communication skills desirable. In lieu of an associate’s degree, an equivalent combination of education and experience clearly relevant to the position may be considered. Demonstrated skills in using EHR and the ability to teach proper use and application of EHR are preferred, as is experience in the following software: Microsoft Word, Excel, PowerPoint and various web browsers.

CompTIA A+ or equivalent certification required or ability to acquire within 6 months of hire.

PHYSICAL CONSIDERATIONS: While performing the duties of the job, the employee is required to stand, walk, sit, use hands to finger or handle, talk or listen, and lift up to 10 pounds. Close vision is also required for this position.

 
Salary TBD  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, creed, marital status, age, Vietnam era or disabled veteran status, or the presence of any sensory, mental, or physical disability.
 

This position is currently not accepting applications.

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