Provide a central point of contact to agency computer users for technical support and assistance, investigating and resolving problems with computer hardware, computer software and Electronic Health Records (EHR) by web based ticketing system and telephone. Train users on proper use of the EHR system.
RESPONSIBILITIES AND DUTIES:
MINIMUM QUALIFICATIONS: Associate Degree in information systems, telecommunications or related area or equivalent experience. Knowledge/proficiency in telecommunications systems, personal computers, Windows, networking, Microsoft Office applications, mobile devices and data base management products is necessary. Be able to analyze information, assess problems and reach accurate decisions. Organize projects, prioritize work schedule to meet deadlines, and work independently. Good oral and written communication skills desirable. In lieu of an associate’s degree, an equivalent combination of education and experience clearly relevant to the position may be considered. Demonstrated skills in using EHR and the ability to teach proper use and application of EHR are preferred, as is experience in the following software: Microsoft Word, Excel, PowerPoint and various web browsers.
CompTIA A+ or equivalent certification required or ability to acquire within 6 months of hire.
PHYSICAL CONSIDERATIONS: While performing the duties of the job, the employee is required to stand, walk, sit, use hands to finger or handle, talk or listen, and lift up to 10 pounds. Close vision is also required for this position.
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