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Title

Customer Service Manager 

Location Austin  
Exempt/Non-Exempt Exempt  
Compensation  
Description

Customer Service Manager-Prism Electric, Inc.

Prism Electric, Inc. is considered to be one of the most successful open-shop electrical contracting companies in Texas with expanding opportunities and growth in the Oklahoma market. Garland based Prism Electric has expertise with projects in virtually every field of electrical construction - design/build services, industrial and commercial developments as well as government and institutional projects. Prism Electric possesses world-class technical experts who maintain vital, long-term relationships and a high level of credibility with general contractors and other customers we serve. We have a strong reputation and extensive network of customer relationships and have consistently provided new, cutting-edge product innovations.

Job Details:

The successful Customer Service Manager will be responsible for maintaining a productive workforce possessing the necessary skills, expertise, and drive to meet production schedules and deadlines, while maintaining a positive and engaging work environment. The ideal candidate will also be responsible for maintaining exceptional customer relations, estimating, selling, and managing successful electrical projects, and helping to develop new business for the local division.

Responsibilities:

  • Sales, estimating, and production management of jobs that meet or exceed margin standards.
  • Conduct business and customer relations in a way that is above reproach.
  • Develop and maintain personal long term relationships with customers.
  • Proactive involvement, offering suggestions for future situations.
  • Reactive involvement, punctual response to the customer's needs.
  • Diligently pursue new customers along vertical lines.
  • Support business development with timely responses to leads.
  • Encourage good habits and support continuous improvement.
  • Leadership approach in growing and developing technicians within the department.
  • Train, supervise, and motivate Prism's workforce.
  • Maintain exceptional customer service
  • Maintain a productive workforce possessing the necessary skills, expertise, and drive to meet production schedules and deadlines.

Requirements:

  • Proven people management, process management, and performance management skills

· Knowledge of budgeting and forecasting, employee motivation and training, leadership and office management skills, and customer acquisition and relations.

· Excellent time management skills and ability to multi-task and prioritize work

· Attention to detail and problem-solving skills

· Excellent written and verbal communication skills

· Strong budget tracking, labor tracking, and scheduling skills

· Proficiency in information analyzation and budget setup

Prism's service teams are some of the strongest in Texas and we aim to continue this excellence in our Oklahoma offices as well. Our team ensures an efficient, detail orientated, and productive work environment with effective communication and on time delivery of tasks. We are looking for individuals who possess the ability to demonstrate these abilities in a fast paced high energy work environment.

CONTACT:

Prism Electric is an Equal Opportunity/Affirmative Action Employer committed to diversity in our workforce. It is our policy to attract and retain the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, age, disability or status as a Special Disabled Veteran, Vietnam Era Veteran or other qualifying veteran. Diverse employees/candidates are encouraged to respond. Prism Electric is committed to developing and maintaining a workplace that reflects the diversity of the communities we serve. M/F/D/V

 
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

To search for an open position, please go to http://PrismElectricInc.appone.com



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