The Fundraising Customer Relationship Management (CRM) Data Manager provides technical and strategic leadership for the management of the CRM, StratusLIVE (Microsoft Dynamics), and Foundation data needs. He/she will serve as a resource to internal and external constituents and ensure organizational effectiveness by providing leadership for the organization's technology and service operations by implementing organizational strategies, policies, and practices. He/she is responsible for application administration as well as the accurate data analysis and management of all charitable transactions. He/she will serve as the senior liaison between departments so as to maximize organizational strategy and operational effectiveness.
Reporting to the Director, Development Operations, the Fundraising CRM Data Manager plays a leadership role in developing and implementing the Foundation's vision and plans for its fundraising systems and operations, ensuring that software and business processes run smoothly. The Fundraising CRM Data Manager is responsible for ensuring that staff have the tools needed to do their jobs effectively, and that donors experience a positive gifting experience that is recognized in a timely manner.
Bachelor’s degree required.
§ Experience with enterprise reporting tools, including Crystal, Excel, and SQL preferred.
Additional Required Skills and Abilities:
§ Excellent communication and interpersonal skills, political astuteness, and a strong customer service orientation.
§ The ability to communicate technical subjects to non-technical audiences and translate fundraisers’ needs into effective and cost-effective technical solutions.
§ Excellent organizational skills, including the ability to prioritize and manage multiple tasks, meet deadlines, and use logic and analysis to troubleshoot software problems.
§ Ability to exercise decisiveness and good judgment in situations requiring the evaluation of information to reach creative solutions.
§ Demonstrated knowledge of the principles and practices of nonprofit, gift entry and administration, donor stewardship, database administration, records management, and IRS regulations regarding charitable giving.
An understanding of the types of data, reports, and analyses needed to support the fundraising efforts of a large nonprofit.
This position is currently not accepting applications.
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