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Fundraising CRM Data Manager 

EOE Statement The National FFA Organization is an Equal Opportunity Employer. Qualified applicants will be considered for positions without regard to race, color, creed, religion, sex, sexual preference, national origin, age, marital status, veteran status, citizenship status, status with regard to public assistance, or disability. We may verify the information in your application; therefore, please review it for completeness and accuracy.  
Category Fundraising Operations  


The Fundraising Customer Relationship Management (CRM) Data Manager provides technical and strategic leadership for the management of the CRM, StratusLIVE (Microsoft Dynamics), and Foundation data needs. He/she will serve as a resource to internal and external constituents and ensure organizational effectiveness by providing leadership for the organization's technology and service operations by implementing organizational strategies, policies, and practices. He/she is responsible for application administration as well as the accurate data analysis and management of all charitable transactions. He/she will serve as the senior liaison between departments so as to maximize organizational strategy and operational effectiveness.

Reporting to the Director, Development Operations, the Fundraising CRM Data Manager plays a leadership role in developing and implementing the Foundation's vision and plans for its fundraising systems and operations, ensuring that software and business processes run smoothly. The Fundraising CRM Data Manager is responsible for ensuring that staff have the tools needed to do their jobs effectively, and that donors experience a positive gifting experience that is recognized in a timely manner.

Essential Duties

  • Overseeing the StratusLIVE database as it pertains to fundraising relations and providing support for integrated and aligned fundraising tools, subscriptions, and services. StratusLIVE is part of the Foundation's larger Microsoft Dynamics ecosystem.
  • Assisting senior management and Information Technology staff with authoring and implementing strategic technology initiatives.
  • Ensuring that data is entered into the database in a consistent and timely manner in accordance with industry guidelines such as CASE and IRS. Provides guidance to the organization related to non-profit industry standards, the Foundation's gift acceptance policies, and industry best practices.
  • Overseeing the development and implementation of policies, procedures, and automated processes to ensure efficient flow of data, smooth integration between systems, and the confidentiality and security of constituent information.
  • Ensuring the effectiveness of the Foundation's software, and providing leadership advice on related infrastructure issues, projects, budgets, options, and the impacts of decisions.
  • Participating in the creation and implementation of long-range plans for fundraising technology that effectively and economically meet current and anticipated needs of the Foundation.
  • Producing, or assisting with the production of, financial, analytical, and demographic reports, as well as mailing lists, recognition lists, and other data extractions as requested.
  • Managing vendor relationships as needed. Coordinating with vendors and Central IT on software upgrades, including planning, project management, feature testing, and related business process redesign.
  • Working with vendor support and IT support to troubleshoot and diagnose problems, escalate support tickets, and advocate for patches to the application when appropriate.
  • As necessary, provide leadership when coordinating database de-duping, address updates, data cleanup, mass updates, and other strategic initiatives.
  • Managing access, security, and privacy policies related to Foundation information systems.
  • Assisting in training of staff on fundraising database procedures.
Position Requirements


Bachelor’s degree required.

Minimum Qualifications:

  • At least five+ years experience in systems and/or development operations specifically in database management systems, database reporting, and office productivity packages. Microsoft Dynamics experience is preferred.

§ Experience with enterprise reporting tools, including Crystal, Excel, and SQL preferred.

Additional Required Skills and Abilities:

  • Demonstrated knowledge and experience in the use of automated business and systems tools needed to support the efficient management of development operations. Microsoft Dynamics or related software experience is preferred.

§ Excellent communication and interpersonal skills, political astuteness, and a strong customer service orientation.

§ The ability to communicate technical subjects to non-technical audiences and translate fundraisers’ needs into effective and cost-effective technical solutions.

§ Excellent organizational skills, including the ability to prioritize and manage multiple tasks, meet deadlines, and use logic and analysis to troubleshoot software problems.

§ Ability to exercise decisiveness and good judgment in situations requiring the evaluation of information to reach creative solutions.

§ Demonstrated knowledge of the principles and practices of nonprofit, gift entry and administration, donor stewardship, database administration, records management, and IRS regulations regarding charitable giving.

An understanding of the types of data, reports, and analyses needed to support the fundraising efforts of a large nonprofit.

Full-Time/Part-Time Full-Time  
Position Fundraising CRM Data Manager  
Close Date  
Number of Openings 1  
Exempt/Non-Exempt Exempt  
Open Date 6/22/2018  
Location National FFA Organization  
About the Organization About National FFA Organization

The National FFA Organization is a national youth organization of 700,170 student members as part of 8,612 local FFA chapters in all 50 states, Puerto Rico and the U.S. Virgin Islands. The organization is supported by 459,514 alumni members in 2,236 local FFA Alumni chapters throughout the U.S. The FFA mission is to make a positive difference in the lives of students by developing their potential for premier leadership, personal growth and career success through agricultural education. The National FFA Organization operates under a federal charter granted by the 81st United States Congress and it is an integral part of public instruction in agriculture. The U.S. Department of Education provides leadership and helps set direction for FFA as a service to state and local agricultural education programs. For more, visit the National FFA Organization online at and on Facebook, Twitter and the official National FFA Organization blog.

About National FFA Foundation

The National FFA Foundation builds partnerships with industry, education, government, other foundations and individuals to secure financial resources that recognize FFA member achievements, develop student leaders and support the future of agricultural education. Governed by a 19-member board of trustees composed of educators, business leaders, individual donors and FFA Alumni, the foundation is a separately registered nonprofit organization. About 82 percent of every dollar received by the foundation supports FFA members and agricultural education opportunities. For more, visit  

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