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Title

Data Support Specialist  

Description

Peak Health Plan Management Services offers PACE third party back-office solutions, including claims processing, billing and health plan management solutions, along with over a decade of serving PACE/LIFE programs throughout the United States. Peak Health Plan Management Services operates as a service of Capstone Performance Systems, a subsidiary of Tabula Rasa HealthCare.

Under the supervision of the Director of Plan Analytics, the Data Support Specialist is responsible for uploading and importing files and documents that support the claims process. This position will assist with data collection for internal and external reporting.

Essential Functions:

Data

  • Creates and/or imports authorization files, and manipulates data to ensure compatibility with Peak systems; reports all required corrections to clients

  • Reviews, analyzes, corrects and reports all system identified errors in imports as needed

  • Collects data for internal reporting

  • Generates reports as requested

  • Exports and uploads files to the Peak FTP site

  • Creates and/or imports authorization files, and manipulates data to ensure compatibility with Peak systems; reports all required corrections to clients

  • Exports and uploads files to the Peak FTP site

Technology

  • Serves as an internal administrator for the Peak phone system; performs phone setup; submits and monitors tickets; follows through to resolution

  • Orders computer equipment as requested by the CEO

  • Sets up computer equipment in workspaces

  • Maintains appropriate computer inventory

  • Requests system access for new employees and access level changes for existing employees

  • Serves as the frontline contact for IT related issues, and submits tickets to the IT Administrator; follows through to resolution

  • Serves as FTP site administrator

Additional Functions:

  • Communicates clearly and concisely, with sensitivity to the needs of others

  • Maintains courteous, helpful and professional behavior on the job; displays a willingness and ability to be responsive in a warm and caring manner to all customer groups; consistently cooperates and supports organization in problem solving issues; ensures customer satisfaction by understanding and applying the Customer Service Policy, Procedure and Standards; will support the success of the entire team; establishes and maintains effective working relationships with co-workers

  • Follows all Policies and Procedures and HIPAA regulations

  • Maintains a safe working environment

  • Maintains the confidentiality of all company procedures, results, and information about participants, clients, providers and employees

  • Establishes and maintains effective working relationships with co-workers

Supervisory Responsibility: None

Travel: Minimal travel, less than 10% is expected for this position.

 
Position Requirements

Knowledge, Skills and Abilities:

  • Education/Experience – Educational requirements include a high school diploma or equivalent. Previous office experience is required.
  • Requires strong knowledge of current computer technology, including the use of computers; knowledge and proficiency with associated software. Strong Excel skills required (Pivot tables, Macros, SUMIF or Vlookup)
  • Skilled in establishing and maintaining effective working relationships with co-workers and clients
  • Skilled in problem resolution; recommends suggestions to increase accuracy and/or efficiency
  • Detail-oriented with ability to focus on projects for extended periods
  • Ability to work independently, comfortable seeking supervision as needed
  • Ability to communicate professionally, clearly and effectively, verbally and in writing
  • Ability to have superior attendance to effectively fulfill all functions of the position
  • Ability to independently follow through on assigned tasks, without prompting
  • Ability to prioritize effectively
  • Ability to consistently multitask

Physical Demands & Requirements:

  • Communicate by way of the telephone with participants, customers, vendors and staff
  • Operate a computer and other office productivity machinery, such as a calculator, copy machine, fax machine and office printer
  • Remain stationary for extended periods of time
  • Frequently exert up to 20 pounds of force to lift, carry, push, pull or move objects
  • Visual acuity to perform activities such as identifying, inputting and analyzing data on a computer terminal and/or in hard copy
  • Occasional reaching to retrieve shelved items

Work Environment:

  • This job operates in a professional office environment with a conversational noise level.
  • No substantial exposure to adverse environmental conditions is expected
  • Moderate pressure to meet scheduled appointments and deadlines
  • Potential for occasional verbal aggression by clients and vendors
 
Full-Time/Part-Time Full-Time  
Shift -not applicable-  
Position Data Support Specialist  
Post Internal Days 0  
Number of Openings 1  
Location Peak Pace Solutions- St Louis  
About the Organization  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Cell None Specified 


This position is currently not accepting applications.

To search for an open position, please go to http://TabulaRasaHealthcareInc.appone.com



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